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Donnerstag, 17.10.2019
eGovernment Forschung seit 2001 | eGovernment Research since 2001

Change Management

  • Change Management: A New Model for Organizations Implementing Change

    The one thing that dominates our modern lives is change. Nothing is static anymore and change is constant. To keep up with the pace of change, governments and businesses are implementing new processes, procedures, equipment, software and more. It’s reported that nearly 70 percent of change efforts fail.

    Victory Grady is a change expert and the co-author of The Pivot Point: Success in Organizational Change. Grady completed her doctoral studies at George Washington University in May 2005. Her dissertation focused on the inherent loss of stability suffered by organizations introducing and implementing organizational change initiatives. The research resulted in a validated model explaining the tendency of individuals, often subconsciously, to struggle, resist and potentially disrupt the organizational change initiative. She responded below to a series of questions posed to her about change management.

  • USA: Change management is key to IT infrastructure transition, experts say

    Managing change — not implementing technology — is often the biggest hurdle when an agency transitions from existing systems to a new information technology infrastructure, Internal Revenue Service officials said April 1.

    “Instilling change is 80 percent of it,” said Theresa Beverly, infrastructure transition program manager at IRS. “People are a very big part of it. Basically, they’ve been used to doing work [one way] and it’s been working for them. Now you want [to change it] and make it better, but they say, 'Who asked? It’s working for me.' ”

  • USA: Change management protects technology investment

    In today’s e-government world, agencies continue to update information technology to meet the demands of the people they serve. These advances usually come with a hefty price tag, but they can significantly benefit the organization if they are used properly.

    And that’s the problem. The cost of new IT deployment comes with an even bigger challenge: making sure that new technology investments are actually used, and used well, throughout the organization. Otherwise, that IT investment was a waste of precious budget and time.

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