For many organizations, including government, digital business is moving from an innovative trend to a core competency. According to Gartner’s 2016 CIO Agenda Survey, which included responses from 2,944 CIOs worldwide, leveraging digital technologies to transform traditional operational and service models has risen to the top of the business agenda for many elected leaders and public officials.
However, the attention of CIOs in government remains more on the tactical, such as reducing costs and improving digital channels to citizens. In this sense, digital government is currently being deployed as an extension of earlier e-government initiatives, which largely preserved existing operational or service models. Simply put, digital transformation is still at the embryonic stage of maturity in government.