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CIO Jason Clarke explains that with 80,000 registered users able to access more than 80 state applications with a single credential, Delaware is making digital government services easier and more secure for residents.

Creating a single point of entry for citizens to access online government services is a bit of a Holy Grail for state IT agencies. Last fall, GovTech talked to CIOs from Nebraska and Missouri about where they are on the path toward a unified government identity. And at the NASCIO Midyear Conference this week, Delaware CIO Jason Clarke described his state’s user-centered approach to identity and access management.

Delaware has built their single sign-on system in a way that both protects resident data and makes for a seamless experience regardless of the digital service they’re using, whether it’s the DMV or Parks and Recreation.

“The user experience piece is a big driver for us,” Clarke said, “along with the security aspect.”

The platform has been in the works for a while, but Clarke said in the past year, Delaware IT has really turned toward that user focus. The state now has more than 80,000 residents registered for the service, which allows them to access upward of 80 online services.

Massachusetts CIO Jason Snyder described something similar in his state, where they see the single sign-on as a base on which they’ll build a “singular digital experience for every constituent within Massachusetts.” Essential to that is ensuring a consistent look and feel across all digital services, creating that ideal user experience for residents.


Autor(en)/Author(s): Lauren Harrison, Noelle Knell

Quelle/Source: Government Technology, 05.05.2023

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