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The Grievance Redressal Management System will be accessible using a computer or through a smartphone.

Taking cue from the Centre's digital push, West Bengal government today launched a one of its kind software that would allow people residing in villages to connect with Gram Panchayats online. Bengal Panchayat and Rural Development Minister Subrata Mukherjee inaugurated the e-service that would enable villagers to look up for answers online, meet their queries and even lodge complaints. The newly launched Gram Panchayat Management System (GPMS) is a part of the state government's e-Governance initiatives.

The "Grievance Redressal Management System" will be accessible using a computer or through a smartphone. All one has to do is fill up the tabs provided on the website to solve any query they might have. Alternatively one can also dial up a toll free number provided on the website and state their problem.

HOW WILL THE SYSTEM WORK

Once the issue is enrolled the user will immediately receive a docket number along with the answer in a text message to one's phone number. The docket number can be used in the website to keep a track of the questions. The West Bengal government has also assured speedy assistance to all every complaint that is filed, regardless of the village or district.

"All the issues will be resolved within seventy four hours from the time of lodging a complaint. The software aims to bridge the gap between the rural population and the Panchayat," Mukherjee said while addressing the media during the launch of the programme.

WEBSITE SOON TO BE BILINGUAL

The website which presently runs on an English database will soon turn bilingual to adhere to the rural people of Bengal. This software will also keep the records of the users confidential, thus ensuring the villagers can voice out their problems without any hesitation. The software is currently being tested for further use and will be fully functional from this coming August.

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Autor(en)/Author(s): Indrajit Kundu

Quelle/Source: India Today, 15.06.2016

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