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eGovernment Forschung | eGovernment Research 2001 - 2017

Amidst scepticism about the very purpose of the State government’s e-Pragati programme and the possibility of achieving a smooth integration of its wide range of services 10 years down the line, Neil Jacobsohn, a renowned business strategist who is heading the Johannesburg-based thinktank, FutureWorld, and a visiting faculty of the Indian School of Business (ISB), has a strong positive sentiment about it.

Currently mentoring senior officials of the Government of Andhra Pradesh for a certificate course in ‘Digital Transformation in Public Governance’, Mr. Jacobsohn was appreciative of the phenomenal success the Indian Government achieved in capturing nearly 1.1 billion biometric signatures on the Aadhaar platform, and asserted that it would change the way services were going to be delivered to maximum public satisfaction.

He also cited the elimination of middlemen in the Transport Department of Andhra Pradesh through digitalisation of vehicle registrations and rendering other services online as worthy of emulation.

Giving his perspective on the global digital transformation, Mr. Jacobsohn said: “Achieving a higher degree of efficiency in service delivery, which is possible through automation and spreading digital literacy, should be the motto of programmes such as e-Pragati.”

Estonia example

He asserted that e-Governance could check corruption to a great extent, which was proven in countries as small as Estonia.

Incidentally, that tiny country in the Baltic region of northern Europe is the most digital nation on top of Denmark, Australia, Singapore, and the United Kingdom (called the D-5 nations). Digitalisation has such a profound impact in Estonia that people can transact anything from their bed.

Mr. Jacobsohn said what resource-persons like him were doing was changing the mindset of government officials who were more than willing to deliver their best to the people through technology.

“Smart phones are the beginning of India’s digital journey and it is good that illiteracy and digital access, which are major impediments, are being tackled under the Digital India programme,” he said.

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Autor(en)/Author(s): V. Raghavendra

Quelle/Source: The Hindu, 05.08.2017

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