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Freitag, 15.12.2017
eGovernment Forschung | eGovernment Research 2001 - 2017

Indian prime minister Narendra Modi on Wednesday launched UMANG e-governance app at the Global Conference on Cyber Space (GCCS 2017) in New Delhi. UMANG has already crossed half a million app downloads on Google Play Store as of this publishing. One can even book gas cylinders through this application. The app will also all citizens to access e-government services from the Central, State, Local Bodies and Agencies of government on app, web, SMS and IVR channels.

Unlike any third-party apps to access e-governance services, the Umang app supports Aadhaar and other authentication mechanisms such as your phone number and location to give you single-point ubiquitous access to all government services.

Let's take a detailed look at the Umang app on how it works, what are the services it provides, where to download the app from and also how to use it. At present, the Umang app provides services across 12 categories which include - agriculture, education, employment and skills, energy, finance, health, housing, police, public grievance, revenue, transport, and utility. Currently, the Umang app comes integrated with services like Aadhaar and DigiLocker, however, it will soon receive support for PayGov as well. You can simply click on the option to avail any government-related services you want.

According to the description provided on the Google Play Store, any new service will automatically be included in the app.

It is also said that the government will provide customer support every day between 8 AM and 8 PM.

As per the Indian Government, Unified Mobile Application for New-age Governance, in short, Umang is a one-stop solution to access all the government services. You need to select the category (out of the aforementioned ones), then select the service type - which means whether you need central or regional service, type the name the state you belong, and then move on to sort the result based on alphabetical order, top rated, or the newly added ones.

Then you need to set up an MPIN like other applications to access the app next time.

The UMANG app was earlier, slated to be released in December previous year. Furthermore, I came across an option to link my Aadhar card details, which I believe should come handy while trying to access certain Aadhaar-based schemes such as digital payments, filing income tax returns, connect Aadhaar-PAN etc. A user signing up on the app has to digitally complete KYC and link Aadhaar where required. What services does Umang offer and what's the background behind it?

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Quelle/Source: Express Newsline, 24.11.2017

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