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City corporation’s e-governance project has run into rough waters with Tata Consultancy Services (TCS), the agency that has been entrusted with the preparation of modules for the project and providing technical assistance, withdrawing their services.

Online delivery of only four services of the 14 modules are functional now. Also, the company is yet to complete preparation of the remaining modules, including services related to corporation council and online booking of town halls.

As of now, there is no facility to rectify errors in birth, marriage and death certificates and e-trade, the four services that are operational.

“Moreover, the situation has become worse over the past two to three days as most of the services are not available,” said a corporation councillor.

Rectifications in the operating services could be done only with the help of TCS. Though they were supposed to train the corporation employees, they failed. Now, TCS will have to offer technical support if the system develops any technical snags, said a corporation official.

“A few days ago, the company officials had given the corporation in writing that they were stopping their services,” the official said.

Meanwhile, deputy mayor T J Vinod said that “Nobody brought the issue to our notice. However, we will check it up.”

Though TOI tried to contact the TCS official in-charge of the project, he didn’t pick up the phone.

It was in 2011 that TCS had been entrusted with preparation of modules of the e-governance project. The local body had renewed the term of the service providers several times. The latest was in 2018 and the term expired in March 2018.

“Then, the corporation authorities extended it by six months and the extended term ended in September 2018. Since then, the company had been demanding extension of the agreement with them,” the official said.

In the wake of the inordinate delay on the part of TCS in completing the work, the corporation sent a letter to the company asking them to give in writing the details of works they would be completing in the next one year.

“Rather than giving reply to the local body’s demand, the company raised more claims. In the reply, TCS officials said that the local body hadn’t signed an annual maintenance contract (AMC) with the firm. They also cited shortage of infrastructure facilities at the corporation as the reason for the delay in completing the module work. Besides, they wanted the local body to pay their employees. As per the company, their employees should be paid based on national informatics centre standards. So, the corporation will have to shell out Rs 5.34 lakh a month to pay just three TCS employees,” sources with the corporation said.

Of the 14 modules, which are to be prepared by TCS, only birth and death, marriage, e-trade, property tax and professional tax modules are directly affecting the public.


Autor(en)/Author(s): M K Sunil Kumar

Quelle/Source: Times of India, 07.03.2019

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