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Dienstag, 26.05.2020
eGovernment Forschung seit 2001 | eGovernment Research since 2001

Union Health Minister Harsh Vardhan on Wednesday launched ‘COVID India Seva’, an interactive platform for citizen engagement on coronavirus. This initiative is aimed at enabling transparent e-governance delivery in real-time and answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic. “Experts will share authoritative public health information regarding COVID-19 helping to build a direct channel for communication with citizens,” Vardhan said in a tweet.

“Through this, people can pose queries @CovidIndiaSeva and get them responded to in almost real-time. @CovidIndiaSeva works off a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution,” read an official statement.

Commenting on the announcement of the Seva, the statement quoted Vardhan as saying, “Over time, Twitter has proved to be an essential service for both the government and citizens to interact and exchange information, especially in times of need.” Vardhan said as India fights coronavirus with social distancing, “we are happy to make a concerted online effort by adopting the Twitter Seva solution. It is powered by a team of experts at our end who are trained and equipped to treat and respond to each query and at scale.”


Quelle/Source: The Hitavada, 23.04.2020

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