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Delhi government has set February 2021 as the deadline for making all remaining citizen services related to transport, revenue, labour, social welfare, and food and supplies departments online.

Many citizen services, which were available at physical counters, have started going online since 2015. Of the 439 government-to-citizen services, 365 are already online. The move will ensure ease of use, speed, security, convenience and flexibility, said a source.

Lieutenant governor Anil Baijal on Friday reviewed the status of the digital delivery of services in Delhi along with chief secretary Vijay Dev, the secretary-IT and heads of various departments. “Stressed on the need to facilitate access and use of online services by the general public through various modes and on adherence to timelines for delivery of services,” Baijal tweeted.

The LG also stressed on the periodic audit of the security systems and technology platforms for making digital options stronger and more efficient. Baijal directed the officials to stick to the deadline of February 2021 for achieving total compliance, said a source who attended the meeting.

“Of the 253 services that will be integrated with the e-SLA (service-level agreement), 156 have already been done,” said an official. E-SLA is an e-governance initiative of Delhi government.

Some basic services like issuance of caste certificate went online in May 2015, issuance of land status report in September 2016, mutation in 2017 and Delhi pension scheme for women in distress in 2018.

In the wake of Covid-19, many services, such as transfer of ration card within Delhi, conductor licence, renewal of trade licence, issuance of duplicate learner’s licence and transfer of permit, went online in November and December this year.

Among the online services, 100 are also available under Delhi government’s the doorstep delivery of services scheme, which resumed in September after being suspended for five months due to the pandemic.

Besides people’s convenience, the introduction of these facilities has resulted in reduction of crowd at various government offices such as those of subdivisional magistrates and transport department, said a source.


Autor(en)/Author(s): Alok K N Mishra

Quelle/Source: The Times of India, 13.12.2020

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