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Donnerstag, 15.04.2021
eGovernment Forschung seit 2001 | eGovernment Research since 2001

In the tech capital of the country, only around 15% of motorists are availing transport services online.

“More than 20 transport services are available through Parivahan portal (parivahan.gov.in) of the Union ministry of transport and highways (MoRTH), but our records show only 15% of the applications approved in Bengaluru RTOs are through online,” additional commissioner of transport (e-governance and environment) Shivraj Patil said.

Patil said many people are approaching agents and touts instead of using the online facility due to poor awareness. “Vehicle owners can fill applications, book slots and pay fees online from the comfort of their homes. Applicants seeking a DL or vehicle fitness certificate need to visit RTOs only during the time of test or verification. In fact, they can choose any transport office in the state for vehicle related services, but they may need to go there at the final stage. Our aim is to have paperless RTOs, but many people are still relying on agents at transport offices,” he said.

There are 67 RTOs in Karnataka, including 11 in Bengaluru. However, many owners say applying virtually takes a long time and the applications often get rejected. It is also common to see agents and touts functioning on RTO premises, offering services at a premium rate. There are instances of these agents allegedly blocking dates and slots through online and forcing citizens to depend on them.

Arun K, an applicant who recently visited Jayanagar RTO for a duplicate driving licence, said: “Availing RTO services through agents is hassle-free though they demand more than double the government fee. But they have connections with officials to get things done faster. If we apply through online, they will come up with an excuse to make us run from pillar to post.”

He said there are no help desks at most RTOs to assist applicants. “Most applicants are not familiar with the procedures and the documents required,” he added.

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Autor(en)/Author(s): Christin Mathew Philip

Quelle/Source: The Times of India, 07.03.2021

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