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  • All of Bengaluru’s civic grievances shall be resolved from Integrated Command and Control Centre from September first week, Smart City says
  • ICCC integrated with 14 govt depts, set up at a cost of Rs 96 crore

The Integrated Command and Control Centre (ICCC) of Bengaluru Smart City Limited (BSCL) will be open to the public in the first week of September. The command and control centre brings 14 different government departments under one umbrella.

Back in March, BSCL officials had stated that the ICCC shall go live in 100 days from then; however, with much delay, now the BSCL has said the system will be inaugurated, as rescheduled, in the beginning of September.

The ICCC by and large will help in addressing public grievances. There have been instances of citizens left confused about where to lodge varied complaints or each department having a separate control room that is difficult to reach out to, and so on. The ICCC will help in bringing 14 departments under one control room where citizens can raise all their issues instantly and seek quicker resolution.

The project comes under the Government of India’s Smart Cities Mission, where 100 cities are being developed in order to improve citizen services with modern technology for ease of living.

What is ICCC?

The Integrated Control and Command Centre is a decision support system where information from various departments and various applications are collected in collaboration, and analysed for better planning of the city, using ICT (Information and Communication Technology) as the backbone. It has intelligence engines which will process and synchronise all the related information and generate insights. These insights shall be further helpful in managing incidents across the city and help in better planning for urban development.

“ICCC platform would be integrated with 14 government departments for service delivery, which impacts day-to-day lives of citizens. We will have the centre inaugurated in the first week of September. The sixth floor of the BBMP annexe building has been allotted for the ICCC. The construction is almost done. We will have 30 operators who will be seated at the command centre, who shall carry out the activity. It will play a pivotal role in improving the liveability of the city by ensuring efficient service delivery and quicker response to emergencies, crisis situations and hazards,” BSCL joint managing director Susheelamma said.

The project cost of setting up the ICCC is around Rs 96 crore. Some of the departments that ICCC will cover are Bruhat Bengaluru Mahanagara Palike (BBMP), Bangalore Water Supply and Sewerage Board (BWSSB), Bengaluru Electricity Supply Company Limited (BESCOM) , Karnataka Forest Department (KFD), Bengaluru Traffic Police (BTP), Bengaluru City Police (BCP), department of Health and Family Welfare (HFW), Karnataka State Pollution Control Board (KSPCB) among others.

Deputy general manager, IT, Manjunath Daler, said unlike earlier times when people had to look for specific departments to register complaints, the ICCC will help the citizen to find departments easily and report the issue with ease on the portal.

“The message of the complaint will be escalated by BSCL to the engineers of the specific department depending on the ward. However, if the problem has not been fixed, then BSCL will escalate the issue further to higher officials, like the commissioner or managing director of the department, who will take up the complaint at once and ensure quick resolution. We are waiting for SOPs from departments as to how much time they would need to solve a complaint. If it exceeds the set time limit, it will be taken up by the senior officials,” he said.

ICCC objectives

  1. Enhancing collaborations between stakeholders providing services to citizens of Bengaluru
  2. Provide common platform for citizen engagement; integrated grievance redressal/management
  3. Improved visualisation of ambient, emergency situations in city
  4. Effective emergency response
  5. Augment safety, security of citizens, city assets
  6. Improve mobility in city
  7. Support intelligent decisions by making available rich data, information

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Autor(en)/Author(s): Iffath Fathima

Quelle/Source: Bangalore Mirror, 25.08.2022

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