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Integrated Command and Control Centre of BSCL was to be ready by August. Latest is it will take one more month to go live

The Integrated Command and Control Centre (ICCC) of Bengaluru Smart City Limited (BSCL) is yet to start operation. The centre that is supposed to bring 14 different departments under one roof was expected to become functional in August.

While civic woes on various Smart City roads are piling up and residents lament the absence of an official channel to raise complaints, officials from BSCL say the centre will take another month before it goes live.

“ICCC will be launched soon. We are waiting for a few pieces of equipment to arrive, which has caused the delay. We are also upgrading BBMP’s call center by incorporating new infrastructure and technology. However, every other aspect is completed, and we are about to reach the launch stage,” said a BSCL official.

Smart City is currently in the process of calling a public participation meeting to improve the ICCC experience once it goes live. The meeting will be attended by subject matter experts from the IT sector, NGOs, and research institutes such as the Indian Institute of Science (IISc) and the Inter­national Institute of Infor­m­ation Technology Bangalore (IIITB). The idea is to make the Integrated Grievance Manag­e­ment Redressal System (IGMRS) of ICCC robust and efficient.

“The meeting will help us assess customers’ experience directly. Smart City will utilise insights from experts’ feedback for the project’s future growth. The feedback session will focus on adopting the best market practices in ICCC, One City One Portal and our mobile app to further improve citizens’ experience. We will elaborate on the features and uses of ICCC during the session and will collect the experts’ feedback,” said Vinayak Sugur, chief engineer BSCL.

The centre is expected to be an incident and emergency management solution for daily operations. It will integrate, correlate, and analyse data from multiple sources to create insights and a dynamic, geospatial, common operating picture to accelerate decision-making and improve response times.

“We are also incorporating a centralised surveillance system with video analytics to trigger alerts on abnormal events. The centre will also process revenue and asset-related alerts and will convert them into incidents.

These incidents will then be managed through standard operating procedures. ICCC will also ensure that the departments are connected with citizens through various integrated applications. It will be one of its kind experience, once operational. We are planning to make it live in a month,” added Sugur.

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Autor(en)/Author(s): Garima Prasher

Quelle/Source: Bangalore Mirror, 18.10.2022

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