The new feature encourages customers to use and adopt Dewa’s eServices, which will save time and effort as transactions can be accomplished electronically without visiting customer service centres.
Through this service, Dewa will provide easier and more convenient services to the highest international standards and support sustainable development.
“His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, had directed government departments to work 24-hours a day and facilitate payment features though mobile phones to make people’s life easier, as part of his vision for Dubai Government in the future.
“To fulfil these directives and in line with our corporate values and sustainability agenda, we place significant importance on customer satisfaction continuously striving to exceed customer expectations. The eServices of Dewa, particularly the addition of the automatic bill payment, highlights our leadership in increasing and promoting the adoption of our eServices as part of our initiatives to reinforce sustainable development, conserve natural resources and promote operational efficiencies,” said Saeed Mohammed Al Tayer, MD and CEO of Dewa.
The new feature is aligned with the ‘Green Economy for Sustainable Development’ initiative, which aims to promote green practices. The adoption of the eServices by a large section of customers will help improve Dewa’s overall operational excellence.
Dewa continually explores new avenues for further enhancing the convenience of customers.
With the automatic bill payment feature, customers can specify the minimum and maximum amount to be paid to their Dewa accounts automatically every month.
All registered users who activate the feature can pay their bills remotely as well as specify how many times the system checks their outstanding amount — on a daily, weekly or monthly basis.
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Quelle/Source: The Gulf Today, 25.03.2013