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DLD launched 'Dubai REST' as a quantum leap in smart transformation

Dubai Land Department (DLD) participated in ‘A Week without Service Centres’ initiative which will be held from 21-25 October, under the theme ‘A week Without Waiting... Without Parking Traffic...Without Papers,’ to enhance its contribution to this vital initiative launched by Dubai Department of Finance for the second consecutive year, with participation from all official entities and departments in the Emirate.

His Excellency Sultan Butti bin Mejren, Director General of Dubai Land Department, commented: “DLD has always been of the first to support initiatives that help achieve Dubai’s vision and strategy to transform the Emirate into a smart city. We focus on providing high-quality, integrated and smart services, and benefit from the advantages offered by technology solutions, especially in accelerating and enhancing the services provided to customers. We are eager to encourage our customers to conclude their transactions and obtain their services through our smart channels, supporting Dubai’s position as the happiest and smartest city in the world.”

DLD’s customers can complete all their transactions anytime, anywhere, in record time, and with accuracy through ‘Dubai REST’ and DLD’s smart channels which save customer time, effort and money, as well as raise the happiness and satisfaction index for DLD’s services.

Bin Mejren added: “A Week Without Service Centres” reflects the government's drive towards digital transformation and the automation of all its services for customer benefit. DLD’s support for this initiative aims to encourage customers to switch to smart channels to obtain services and conclude government transactions. DLD has committed to exclusively provide a range of services through the Dubai REST for a full week.”

Majid Al Marri, CEO of the Real Estate Registration and Services Sector at DLD, commented: “Customers can conveniently use DLD’s services through their smartphones, computers, and self-service machines. These channels will ensure customer satisfaction by saving them time and effort in concluding their transactions without the need to visit the service centres, supporting the vision of the Dubai Paperless Strategy which aims to build a perfectly integrated paperless government framework by 2021. This will play an important role in the conservation of resources, rationalisation of expenditures, and revenue development.”

Al Marri affirmed the list of services provided through ‘Dubai REST’ that include certificates of owned properties (To whom it may concern), title deeds; property valuations, and map requests, as well as filing first instance lawsuits, filing disputes for amicable settlements, lawsuit inquiries, a Rental Good-Conduct Certificate, requests to register and renew Ejari Contracts, a rental increase calculator, Ejari contract cancellations, project status tracking service, and real estate services trustees.

DLD’s customers may also apply for a course at the Dubai Real Estate Institute (DREI) through the institute’s website and they may also file an enforcement proceeding through the Rental Disputes Center’s (RDC’s) website or smart application.

About Dubai Land Department:

Dubai Land Department (DLD) was founded in January 1960 to establish the most prominent real estate sector in the Middle East and the world. It provides outstanding and integrated services to all its customers while developing the necessary legislation to propel the real estate sector in Dubai through the regulation of the sector, organising and promoting real estate investments, and spreading industry knowledge in search of regional and worldwide real estate innovation.

DLD seeks regional and worldwide innovation in real estate with the aid of its active sectors that include real estate registration services, real estate investment promotions, and corporate support, and with the aid of its active organisations that include the Real Estate Regulatory Agency, the Dubai Real Estate Institute, and the Rental Dispute Centre.

Unified Toll Free Number:

In order for Dubai Land Department to provide the best possible service in a rapid manner and to ensure the comfort and happiness of our customers, it has activated a new toll-free call centre number [8004488]. This can be used for all Dubai Land Department and Rental Disputes Centre enquiries.


Quelle/Source: Zawya, 21.10.2018

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