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Mittwoch, 27.09.2023
eGovernment Forschung seit 2001 | eGovernment Research since 2001
A new strategy for the future delivery of e-government services, based on a service clustering and customer segmentation approach, was endorsed by the Digital 21 Strategy Advisory Committee.

Under the new strategy, the Hong Kong government will group the related e-government services into a number of service clusters having regard to the specific needs of the individual customer segments. Where appropriate, the cluster will provide related commercial services in addition to e-government services so as to enhance the customer and commercial value of the clusters.

In order that the public can continue to access e-government services in different clusters conveniently, the Government will consider setting up a one-stop access portal with linkages to various service clusters as the public interface.

The technology architecture supporting the new business strategy will be based on open and interoperable standards that enable easy and secure interfacing within Government and with the private sector.

In the next few months, the government will invite expression of interest in developing and operating the clusters.

Quelle: Public Sector Technology & Management, 15.02.2005

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