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Samstag, 28.05.2022
eGovernment Forschung seit 2001 | eGovernment Research since 2001
Oman’s drive to ensure that most services come on the e-platform will see the fourth edition of the Sultan Qaboos Award for Excellence in eGovernment have small and medium enterprises too vie for recognition.

Building on the 2012 edition’s success, the Information Technology Authority has said that this year, besides government and private sectors, SMEs too can participate with their innovate projects and e-services.

The number of awards this time would be in 12 categories – nine for the government sector, two for big companies in the private sector and one for SMEs, ITA chief executive officer Dr Salim Sultan Al Ruzaiqi said.

“The award aims to increase productivity and performance of the government and private institutions in developing the e-services to be provided to the public,” he said, adding that ITA had taken into consideration the recommendations of the 2012 jury.

“We have been careful since the launch of the award in 2010 to excel in every edition by adding new rules or categories and improving the evaluation criteria that will boost the development of the e-services in the Sultanate. In 2012, the private sector category was introduced and this year the SME category is added to support entrepreneurship in the IT field,” he added.

For the private sector, the applicant would have to provide public e-service in one of the health, education, electricity, finance, water, public transport, telecommunication and environment sectors.

The panel of judges would have internationally acclaimed Omani experts and specialists, he added.

About the assessment process, ITA director of operation excellence Fatma Al Riyami said the criteria for the award would be based on the strategic plan, enablers within the organisation, the impact or results of the project and finally its sustainability. The assessment methods would include site visit review and e-health checks to analyse and assess websites and online services.

One of the most effective assessment methods was the eMystery Shopper, which was introduced in 2012 edition. An Internet-oriented sightless shopping service, it would run tests to use and complete a transaction/service.

“Another key method is public voting which involves a simple but secure public voting functionality to obtain verified public votes on the applicants, aiming towards involving the society and helping build an interactive environment and obtaining constructive feedback from relevant users,” she said.

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Quelle/Source: Oman Tribune, 03.04.2014

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