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Freitag, 14.08.2020
eGovernment Forschung seit 2001 | eGovernment Research since 2001

The call of Sen. Bong Go to government departments and agencies to avail of new information and communication technologies is not only part of the solution to mitigate the spread of the new coronavirus but will curb corruption in the government bureaucracy. The other ultimate advantage is efficiency in government service.

Information technology had been with us but sadly you can count on your left-hand fingers the number of government agencies that migrated their systems from the traditional person-to-person to no-contact transactions.

A good example of an excellent government online transaction is the application and processing of registrations and issuance of certifications of government contractors with the Philippine Government Electronic Procurement System ( PHILGEPS ) of the Department of Budget and Management. Everything is done through the internet and just about the only time an applicant leaves office or home is to pay the registration fee with any Land Bank branch. Registration Certificates can be downloaded and printed by applicants.

For years we had been hearing of virtual transaction projects in graft-prone agencies like the Bureau of Custom and the Bureau of Internal Revenue. But for reasons which can only be attributed to the perpetuation of graft this plan never saw fruition. Personal negotiations are the order of the day. A classic example is the tax assessment of ABS CBN which ran into billions but later left the government with a picayune because person-to-person negotiations ended up with a “happy compromise” agreement.

With the digital age, online platforms in the government should have been developed. Call it e-governance. Private companies have gone a long way. Payments of accounts are done via bank transfers which one can do at home. Philam Life, the leading insurance company in the country, successfully markets its products to clients via online marketing.

Perhaps Sen. Bong Go should nudge the Department of Science and Technology from virtual lethargy and put this to the task to make a digital template that would address the requirement and nuances of each department in the government. The Senator hits several targets starting with his primary objective of reducing person-to-person contact which would effectively control the spread of coronavirus. Online transactions will likewise curb corruption and increase the efficiency of government service.

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Autor(en)/Author(s): Jun Ledesma

Quelle/Source: Philippine News Agency, 19.07.2020

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