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The Ministry of Municipality has signed an agreement with Oracle to develop about 400 services through digital transformation in a bid to provide proactive smart self-services to the public and beneficiaries of all sectors.

The targeted 400 services out of the ministry’s total services will be developed in six packages over two years.

Among the key benefits of the project is establishing an integrated electronic portal for municipal services and a complete digital transformation of business processes enhanced by Artificial Intelligence (AI) technologies.

The signing ceremony was held at the headquarters of the Ministry of Municipality at Corniche in the presence of the Minister of Municipality H E Dr. Abdullah bin Abdulaziz bin Turki Al Subaie.

The agreement was signed by the Director of Information Systems Department at the Ministry of Municipality Hamda Abdulaziz Al Ma’deed and the Director of Technology for Oracle in Qatar Lalla Hanane Drissi Belkacemi. Addressing the event, Assistant Undersecretary for Shared Services Affairs Hamad Khalifa Al Khalifa said that the Ministry of Municipality seeks, through this project, to be forefront of digital transformation utilising modern technological innovations in providing smart, proactive, safe services to beneficiaries.

He said that the initiative will enable users to avail of the services easily round the clock from anywhere without visiting the service centers.

“The project, one of the most important strategic projects of the Ministry, includes the development of all the services provided by the Ministry to all sectors such as municipalities, urban planning, agriculture and fisheries, public services, and joint services,” said Al Khalifa.

He said that the project will bring about a qualitative leap towards smart city solutions, by developing 400 services with a comprehensive development of all components of the technological infrastructure of services.

“The key features of the project include establishing a unified and integrated electronic portal for services and providing multiple electronic platforms for smooth communication and easy interaction,” said Al Khalifa.

He said that it will raise the level of technical support and it will be provided around the clock through advanced smart technologies.

Hamda Abdulaziz Al Ma’deed said the most important advantage of the project is that it is based on technologies owned by the Ministry after it invested in its establishment.

She said that the project, based on advanced technologies, will be implemented by Oracle with the highest quality standards.

The key advanced technologies of the project feature blockchain, an advanced decentralised smart database that ensures the validity and safety of the transactions from fraudulent and corruption.

Others include Big Data analytics and utilisation to support decision-making, improve service and user experience, raise operation efficiency, forecast risk and more, and Machine learning and AI to provide predictive and proactive services.

The signing ceremony was also attended by Mubarak Nasser Al Khalifa, Director of the Office of the Minister of Municipality; Tariq Al Tamimi, Director of the Technical Office, and a number of Ministry officials and representatives of Oracle.

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Autor(en)/Author(s): Sanaullah Ataullah

Quelle/Source: The Peninsula Qatar, 09.11.2022

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