Over 80 percent of public services in the EU are available online, but there are still wide differences in the quality and take-up of the services across EU countries, according to the latest benchmark study by the European Commission. A 'digital diagonal’ of countries from the southwest to the northeast of Europe perform above the European average and are also in most cases showing stronger progress than the European average, while the other European countries are below average on both progress and performance.
Progress is measured as the difference in performance between the data available in the last (2014-2015) and the first (2012-2013) complete biennial assessment of eGovernment surveys . Performance is measured as an average of scores for four top-level benchmarks: user centricity, transparency, cross-border mobility, key enablers. The study used 'mystery shoppers' to help measure the quality of delivery and transparency of the public services. They focused on four key events: regular business operations, moving locations, car ownership, and small claims procedure.
The study found more needs to be done especially to make public services available across borders in the EU and also to take advantage more of technology enablers, such as ID and authentication platforms. In April, the Commission launched a new eGovernment Action Plan for 2016-2020. It is based on the following underlying principles: digital-by-default, cross-border by default, once-only principle, inclusive by default; privacy & data protection; and openness and transparency by default.
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Quelle/Source: telecompaper, 04.10.2016
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