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Freitag, 15.12.2017
eGovernment Forschung | eGovernment Research 2001 - 2017

A new report released today has shown the UK is falling behind its European neighbours when it comes to digitisation.

The 14th Benchmark Measurement of European eGovernment Services, backed by the European Commission and carried out by Capgemini and other leading consortium partners, gave the UK a digital services score of 59%. Germany and Spain both scored 76%, while Italy (64%) and France (63%) both leave the UK trailing.

This places the UK among those countries whose e-government potential is ‘unexploited’. These nations are characterised by high penetration rates for the percentage of citizens using digital government services, but a comparatively low rate of digitising those services.

The report says that the UK could benefit from its innovation leadership if it adopts the right identification technology and uses authenticated sources of information that can be re-used across the public sector. The UK also trails the leading countries when it comes to making its services available digitally, despite being seen as a leader in digital innovation, according to a benchmark of eGovernment services across Europe.

“The UK is undoubtedly a leader in terms of digital innovation and the design of user-centric services, so it might seem surprising that this year’s eGov Benchmark shows it slightly falling behind the group of the biggest European economies in terms of digitising its services,” said Niels Van Der Linden, principal Consultant at Capgemini Consulting.

“The UK has developed a number of very smart digital initiatives, and is now working hard to implement these solutions across its entire public sector. The challenge for the UK in climbing up the ranks is to increase the availability of key enablers such as electronic identification and [authenticated sources of information so data can be reused], where other countries have already made steps forward.”

One reason for this poor performance could be the Verify programme. Recent figures show only 15 digital services use the Verify service, with an average of only 46% of people using those services being able to successfully create a verified identity.

Some positives

According to the report, the UK is outperforming other nations when it comes to mobile friendliness, scoring 91% compared with a European average of 54%. The UK was above the European average for user centricity at 82%.

Also, the UK ranked sixth in terms of penetration rate – seven in ten citizens are using online government services – which compares favourably with a collective average of just 52% across the 34 countries.

Europe-wide performance

Europe continues to mature in electronic government, according to the report. Good progress is being made on the mobile friendliness dimension, with more than half of the services (54%) being mobile friendly (compared to 27% in 2015). User centricity of European public services reached the average of 85% which indicates a mature level of online availability of services and of interaction and feedback possibilities between citizens and public administrations.

In order to take the next step, transparency measures and investments in digital key enablers, such as electronic identification (eID) and Authentic Sources to re-use data, are priorities. In terms of transparency, public authorities need to catch up on disclosing information on the process of service delivery, their own responsibilities and performance, as well as personal data usage.

Besides transparency, the use of technological pre-conditions (key enablers) such as eID and Authentic Sources, still has room to accelerate. Improvements were observed in 2016 on the availability of each of these. However, progress is still modest given the two-year timeframe between measurements. For instance, the use of electronic identification was only possible in half of European public services (52%), and pre-filling of online forms with data the government already knows about the user holds at 47%.

For more information or to download the report click here.

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Autor(en)/Author(s): Austin Clark

Quelle/Source: Digital By Default News, 27.11.2017

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