IT decision-makers in most governments have already made all the technically easy wins and now is the time for government to focus on delivering integrated, citizen-focused services, according to the 2016 Trends to Watch: Government Technology report by global research and advisory firm, Ovum.
“Does the world need any more ‘fix my pothole’ apps?” asked author Al Blake, principal analyst, public sector, Ovum. Terming e-government “passé”, he called on policy-makers to move beyond simple single-function applications focused on automating existing government processes toward full-scale digital government, innovating entirely new processes of government en route.
“The increasing availability of massive processing power, coupled with intuitive end-user interfaces and ‘pay as you go’ delivery offerings, puts analytical capabilities at the fingertips of policymakers and planners that would have been unthinkable a few years ago. This is a real game changer,” said Blake.
The report highlights that the speed of change is increasing and requires government-wide change as policymakers need to respond to the increasing expectations of both citizens and politicians, based on private sector experience.
“There is not much point in having an agile IT unit if your procurement, recruitment and budgeting processes still take months,” said Blake.
An issue central to the delivery of seamless next-generation services is solving the controversial challenges associated with digital identity.
“Countries that resolve that challenge sooner will move ahead of the pack in digital government,” said Blake.
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Autor(en)/Author(s): Debra Hamilton
Quelle/Source: Inside SAP Magazine, 13.01.2016
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