UNCTAD's eRegulations project is about to be implemented in the Argentinean municipality of Lomas de Zamora.
A formal cooperation agreement was signed today between UNCTAD's Deputy Secretary-General, Mr. Petko Draganov, and the Mayor of Lomas de Zamora, Mr. Martin Insaurralde. Once implemented, the system should contribute greatly to the efficiency of the municipality's public services, to improved governance and to cost reductions.
When using the system, citizens will enjoy fully transparent administrative procedures. They will know who the civil servant in charge of their case is, what forms and documents are required, how long the process takes, what costs are involved, and who to complain to in case of disagreement.