The National Contact Centre (NCC) for the Kingdom of Bahrain recently celebrated a major milestone by responding to its 150,000th call. Silah Gulf (Silah), a multi-award winning business process outsourcing (BPO) and customer experience provider, operates the 8000 8001 hotline.
In the last 18 months, the NCC has received over 165,074 calls in total and has responded to an average of 94% of these calls (154,842 calls till 22 Feb 2011). This rate of service makes it one of the top performing contact centres in the region.
As per current statistics, calls peak between 8AM and 2PM during weekdays, i.e. normal working hours for a ministry in Bahrain, even though the contact centre is open 24 hours 7 days a week.