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Friday, 29.03.2024
eGovernment Forschung seit 2001 | eGovernment Research since 2001

Voice Services / Voice Services

  • Azerbaijan simplifies mobile access to e-services

    The Information Technology Centre of the Azerbaijani Ministry of Communications and High Technologies has launched a new platform of the "Electronic Government" mobile authentication portal - e-Gov.Identity, the centre told Trend.

    The e-Gov.Identity platform, connected with the subscriber’s phone number, is a login and password, or e-signature used for an access to e-gov.az.

  • Österreich: Außenministerium nutzt Internet-Telefonie

    Eine Kosten- und Nutzenrechnung habe IP-Telefonie bei der Erneuerung der Telefonanlage siegen lassen, so das Ministerium.

    Auch das österreichische Außenministerium setzt nun auf Internet-Telefonie.

    NextiraOne konnte die Implementierung eines konvergenten Sprach-Datennetzes auf IP-Basis beim Bundesministerium für auswärtige Angelegenheiten für sich entscheiden und bereits erste Teile umsetzen, gab der Anbieter bekannt.

  • Österreichisches Außenministerium stellt auf VoIP um

    Die mehr als 600 Mitarbeiter des österreichischen Außenministeriums telefonieren künftig über das Internet miteinander. Im Zuge der Übersiedlung der bislang auf sechs Standorte verteilten Behörde in einen renovierten Wiener Gebäudekomplex installierte der VoIP-Spezialist NextiraOne ein konvergentes Sprach-/Datennetz auf IP-Basis, an das künftig auch die insgesamt 111 Außenstellen des Bundesministeriums für auswärtige Angelegenheiten (BMaA) angeschlossen werden sollen.
  • Philippines: NCC to start VOIP interconnection in Malacañang

    The National Computer Center (NCC) is ready to start a pilot test of a wide-area network (WAN) project that integrates all government offices into one single network and use Voice-over-IP (VOIP) as a primary service.

    The pilot test would be implemented at the Malacañang Palace in Manila and nearby government offices, particularly the Department of Budget and Management (DBM), which sits right beside Malacañang.

  • Uganda: Government Celtel Sign Internet Phone Deal

    Celtel Uganda and the government have signed an agreement under which 200 government officials will get phones connected to the Internet.

    The phones are loaded with the renowned BlackBerry Enterprise Solutions, which enables users to have their emails directed to their mobile phones as long as they are in areas with Celtel network coverage or in countries with a roaming facility.

  • UK town council halves telephony costs with IP

    IP telephony delivers £2 million (US$3.6 million) in savings for Great Britain's Trafford Metropolitan Borough Council.

    Trafford Metropolitan Borough Council (MBC) in the United Kingdom has more than halved its telephony costs, from £4.5 million (US$8 million) to £2.3 million (US$4.1 million), since its investment in a £950,000 (US$1.7 million)IP network from Alcatel in May 2004.

    These savings have enabled Trafford MBC to make further investments in the delivery of e-government, including electronic planning applications and a customer relationship management system. The installation has also drawn the attention of the Italian Government, which is currently considering Trafford MBC as a blueprint for a forthcoming project designed to migrate a million public sector users to IP Telephony.

  • UK: Bury Metropolitan Borough Council switches to IP telephony to save money

    Bury Metropolitan Borough Council has completed an overhaul of its communications infrastructure and moved to Internet Protocol (IP) telephony and applications.

    Working with Sabio, the innovative contact centre services and solutions company, Bury Metropolitan Borough Council (Bury MBC) has installed IP telephony and unified messaging to improve communication across its network of 150 sites to serve its 2,300 telephone users. This should allow the Council to save money and provide more effective communication with its 181,300 citizens.

  • UK: New end user research into attitudes and usage of Voice over IP

    New end user research into attitudes and usage of Voice over IP (VoIP) technology says that VoIP applications that improve ‘teleworking’ and ‘employee mobility’ are the most popular.

    The research was conducted by Imago Communications in conjunction with Ovum.

    VoIP applications that improve ‘teleworking’ and ‘employee mobility’ are both cited by 61% of respondents when asked ‘what APPLICATIONS are driving your move to VoIP?’.

  • USA: Secure VoIP On Government's Hit List

    Given recent forecasts of growth in the government telecom market, security issues associated with VoIP are understandably in the spotlight. But establishing secure VoIP solutions will require more than the stream of standards circulating in Capitol Hill. Instead, government needs a little help from industry, according to a panel discussion hosted by the Information Technology Association of America and the VON Coalition.

    Already, the government is realizing the potential of VoIP technology. Local governments release Amber Alerts to telecom, e-mail and data networks; hospitals immediately notify health-care providers of an emergency by relaying voice messages through networks to the appropriate individuals; and the recently implemented FCC E911 mandate will presumably improve emergency response by enabling such things as the transmission of photos from a crime scene to a 911 operator via data over IP.

  • USA: Senate Passes VoIP E911 Bill

    The ability to connect to emergency services via Voice over Internet Protocol (VoIP) has been a critical point of negotiation between providers and 911 networks. Now, the U.S. Senate has passed legislation that requires the operators of 911 networks to allow VoIP providers to connect.

    The New and Emerging Technologies 911 Improvement Act was passed on Monday by unanimous consent. While the legislation had passed the House of Representatives in November, the Senate had made a few changes. Now, the bill will have to go back to the House for final approval.

  • USA: VOIP is still pretty quiet in government offices

    Feds see advantages in IP services but worry about security

    While some government organizations have taken the leap and installed voice over IP systems—the Census Bureau, notably—VOIP remains unknown territory for most agencies.

    In a GCN telephone survey about VOIP and other Web technologies, 28 percent of managers reported that their agencies had implemented VOIP systems; 71 percent said their agencies had not.

  • VoIP ist IT-Thema Nr. 1

    Sprachkommunikation via IP verdrängt IT-Sicherheit auf Platz zwei

    Sprachkommunikation via IP (VoIP) dominiert im Moment die öffentliche Diskussion im deutschen IT-Bereich. Nach einer Medienanalyse des kalifornischen Spezialisten für Messaging-Lösungen Stalker Software, steht das Thema seit Januar 2005, mit 1.000 Nennungen pro Monat, konstant im Zentrum des Interesses bei Online-Medien.

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