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Wednesday, 27.05.2020
eGovernment Forschung seit 2001 | eGovernment Research since 2001

In the event of curfew following the outbreak of Corona infection in the city, the administrative staff are operating from the Integrated Control and Command Center located in the city bus office. The 80 operators sitting here are working 24 hours to handle three types of helplines. Here, the facility of taking telephonic medicine and video conferencing with a doctor with emergency callers has also started. People can get medical advice from sitting at home and take video calls if their health worsens. They are also able to call and get medicines sitting at home.

In this case, Smart City CEO Sandeep Soni said that 90-100 calls are being received on the control room number 0731-25673333 every day. Operators are working in three shifts to engage them. The people who call these numbers are those who themselves are calling for help after getting into any trouble. Some of these calls are coming to give information about suspected corona positive patients, while some are giving information about the negligence being carried by people in their area. After getting the information of the suspected patients of Corona, information is given to the Rapid Response Team constituted by the district administration from this control room and the team leaves for there. Emergency helpline number issued by the state government. Information about the incoming call on 104 is also being attached by this control room.

The team of 3 to 4 doctors has been specially seated in the control room by the Municipal Corporation. The system of getting the video call coming here, by consulting the doctors team, has been started from Saturday. Through this, people can make video calls and ask. Treatment will be available to them at home. If people have symptoms of cough, fever, throat pain and body ache, doctors will be able to tell whether they are suspected patients of corona. They will get counseling even if there is any kind of problem.

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Autor(en)/Author(s): Harshita Jain

Quelle/Source: News Track, 29.03.2020

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