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Sunday, 28.02.2021
eGovernment Forschung seit 2001 | eGovernment Research since 2001

After receiving flak from users that the state’s single window e-governance platform, Goa Online, frequently crashes and is unavailable, the industries department has asked the department of information technology to upgrade the servers of State Data Center (SDC), which hosts the portal.

“It has been observed by the business, citizen and government users alike that the Goa Online has unusually high instances of downtime and interruption in connection causing a lot of frustration for the users,” industries secretary J Ashok Kumar said.

In a circular dated January 5 and issued to all department heads, Kumar has asked the IT department to take up the issue ‘on priority’ so that the state can improve its score on the ease of doing business scale. The state government hopes that improvement in the online service will encourage users, both citizens and entrepreneurs, to use the Goa Online portal.

“It is, therefore, recommended that the SDC may consider upgrading its servers to provide a more seamless user experience, thereby improving the perception and opinion about the single window,” Kumar said.

Former chief minister Manohar Parrikar and then IT minister Rohan Khaunte had launched the portal in May 2017 to facilitate e-governance and deliver government services online.

The Goa Online portal provides services such as Form I and XIV, partition of land and conversion of land as well as applications for residence certificate, divergence certificate, domicile certificate, matriz certificate, caste certificate, income certificate along with permissions for entrepreneurs such as registration of factories, application for incentives, new investments and payment of several other dues.

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Quelle/Source: The Times of India, 11.01.2021

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