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Tuesday, 30.11.2021
eGovernment Forschung seit 2001 | eGovernment Research since 2001
Dubai Electricity and Water Authority (DEWA) has won the Arab e-Government Excellence Award for technical innovation for its website in the category of official and governmental organisations in the UAE, by the Arab Organisation for Social Responsibility and the Pan-Arab Web Awards Academy".

"The Award reflects our commitment to the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to enhance the quality and level of services provided to customers and achieve customer satisfaction by providing them with services anywhere and anytime," said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

"The recognition is a testament to our efforts to develop our services to remain at the forefront by adopting the latest technology solutions and services to meet and exceed the expectations of our customers," added Al Tayer.

"This achievement crowns DEWA 's continuous efforts to provide the best services to its customers with ease and high efficiency using the latest technologies to enhance their satisfaction. DEWA uses the best and latest technical standards for the implementation of its services, which increases the efficiency of services provided to our customers. Leveraging the latest technical innovations, our website provides users with easy access to the services they require," said Moza Al Akraf, Acting VP of IT at DEWA .

DEWA 's website is easy to use and browse. It features 'life-events' that are linked to users' day-to-day needs and requirements. This classification makes it easier for users to get direct services and goes beyond just browsing the site for information.

The website adopts advanced levels of services to offer them as integrated packages under five easily navigable sub-heads: 'I want to...' covering various tasks such as moving homes, viewing bills and changing address, among others, 'I Am..' which offers services for customers, consultants, contractors, suppliers and job seekers, News & Events, About DEWA and SMART initiatives.

The website is available in both Arabic and English. It meets accessibility standards to help people with special needs by providing alternative texts for photos and links, and the option to change the font size.

Within the smart Government initiative, ( website applications provide services through phones and smart devices. DEWA is keen to developing its services to meet the current and future needs of its customers. It operates efficiently and effectively to keep up with the latest advancements in technology.


Autor(en)/Author(s): Ribal Dayekh / Fatma Al Shamsi

Quelle/Source: Zawya, 07.06.2014

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