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Wednesday, 1.02.2023
eGovernment Forschung seit 2001 | eGovernment Research since 2001

While the private sector races towards Digital Transformation, the public sector isn’t lagging behind as it realizes the need to keep up with the new ways of working and the increased demands for streamlined, efficient and hassle free services. With an eye on better citizen experience, government sectors can make the best use of public funds and place them towards digital solutions.

So what exactly is Digital Transformation in government services?

It basically entails the use of new technologies to help government agencies deliver services to citizens that are transparent, customer focused, and cost effective.

The top 5 benefits of digital transformation for government:

  1. Increased efficiency and productivity: Documents and Data are major assets in any public organization and accessible data is key to making those organizations function effectively. Automating document management cuts out manual data entry and saves time in finding and updating information.
  2. Improved insights and workflow: Improvement is a major concern for government agencies and, at a time where the amount of data is enormous, using technology is imperative to help workflows and get insight. Internally, workflows can be analyzed and bottlenecks removed. Externally, agencies can understand their customers and gain insight out of their use of the sites and then, ultimately, improve their stakeholder experience.
  3. Better collaboration across the organization: Having access to documents and data across the organization, following a correct authorization of course, means every single department has updated information to work with. At the same time, this increases efficient collaboration across departments as all stakeholders have access to the most updated information they need.
  4. Better decision-making: With all departments having access to data in real time, better decisions can be taken when needed. Government agencies with out-of-office workers can have their staff connected through their mobile devices too, meaning every employee has access to data that is up to date and can make better work-related decisions with the information at hand.
  5. Responsive public services: Introducing new technologies is the first step towards digital transformation, but it is not the only one. For a successful digital transformation in public agencies, people have to be on board with the idea and willing to embrace this change. Once that happens, we are looking at responsive and agile public services that are dynamic enough to keep up with the demands of the citizens.

The behavior of consumers has altered so much over the past few years, mainly due to the next digital revolution. Citizens are also consumers and they now demand better quality interactions with public administrations and they expect the same efficiency in service delivery as they are now getting used to receiving from the private sector.

So, how ready are you to apply digital transformation tools and methods? Do you have the experience needed to apply Digital Transformation in practice? If not, the idea can be quite daunting.

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Quelle/Source: Linked in, 14.11.2022

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