Vail has implemented a smart city platform that municipal leaders hope will improve government operations and boost customer experience.
A Colorado town is implementing an agentic artificial intelligence smart city platform in a push to innovate government operations, enhance customer service and improve public safety efforts.
The town of Vail — just over 90 miles west of Denver — is leveraging an agentic AI-enabled platform with support from tech companies including Hewlett Packard Enterprise, NVIDIA, SHI International, Kamiwaza AI, among others.
The platform is helping Vail become a smart city by streamlining staff workflows and elevating residents’ and visitors’ experience, said Town Manager Russell Forrest. With the smart city tech, Forrest said Vail also aims to integrate systems across different departments and enable better information sharing.
Vail embarked on its mission to become an agentic smart city in July, and the town’s partners were able to help the town implement the platform and AI server within a few months, Forrest said. He noted that implementing new databases or systems typically takes a year.
The new smart city solution is helping the town to innovate a range of government operations and services, including wildfire management, Forrest said. Town officials highlighted wildfire detection and response as a priority use case for the agentic AI solution as Colorado has faced increasing wildfire events in recent years.
The town uses cameras installed around the community to enable early detection and rapid response to wildland fires, Forrest said. AI then is used to identify if smoke is coming from a fire or a fog bank.
Ultimately, officials hope the smart city solution can send automated alerts to public safety officials via text or email when a wildfire is detected by cameras. The tech could even evolve to offering recommended solutions, such as suggesting how many fire trucks are necessary to respond, Forrest said.
The agentic platform is also helping alleviate some of the more “mundane, tedious” government operations, Forrest said.
Vail has already launched an AI agent that reviews content from municipal websites and resources, such as public kiosks, for accessibility in compliance with Americans with Disabilities Act requirements. The system detects compliance errors, such as a published photo without metadata, and recommends fixes for city staff to approve, said Luke Norris, CEO and cofounder of Kamiwaza AI. That effort is especially important as a compliance deadline for government websites approaches next year.
Once AI capabilities are integrated into the town’s operations, Forrest said staff can focus more of their time on policy development or interacting with community members to improve customer service.
He also pointed to tech’s role in helping town leaders better manage staffing demands. The implementation of AI-enabled tools, for instance, could reduce the town’s need to hire additional full-time staff to help manage increasing workloads.
“We’re already seeing a return on investment,” Forrest said. “But I think if we look into the future and take next steps with [the smart city solution], there’s going to be a greater payoff.”
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Autor(en)/Author(s): Kaitlyn Levinson
Dieser Artikel ist neu veröffentlicht von / This article is republished from: Route Fifty, 12.11.2025
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