These include the e-Land system, Local Authority System (ePBT), AgriBazaar, e-Syariah and school management system and many more initiatives which extend into the various sectors -- economic, social, infrastructure and security.
“Mobile government means customers can transact with the government from where they are, not where we, the provider, are,” he said at the Executive Talk and Knowledge-Sharing Event here.
“Hence the need for a new kind of technology understanding. A technology and an innovation that can be so simple that people do not even notice they have been served. That, to me, is the ultimate service.”
In his speech, titled Avoiding Tragedy of the Commons Syndrome, Sidek said the ultimate service is not about the five-star hotel pampering.
“It is about getting done what you need done in the simplest, shortest and most efficient manner,” he said.
“If we can do that, at all and every level of our internal and external transactions, using the best that technology and innovation combined can bring, we would have taken public service delivery to a whole new level altogether, not only in Malaysia, but globally setting new benchmarks.”
Sidek said the government has earmarked e-Government as one of the seven flagships of the Multimedia Super Corridor and the use of technology has seeped intom among others, human resource management to electronic procurement and bill payment to licence applications and project monitoring system.
He said with increasing cyber attacks and security fears, another entrapment of technology is the rise of protectionism and firewalls.
“As a result, we fall back yet again into the ‘Tragedy of the Commons’. Rampant e-mail bouncing, servers reject mails, legal addresses are seen as spam,” he said.
“All these affect the very thing technology is supposed to effuse which is speed, ease, accessibility and connectivity.”
Sidek said businesses and governments need to face some fundamental questions relating to speed, access, security and privacy as they invest more and more into digitising service, raising access to information and broadening connectivity of societies and communities.
Microsoft Corp Chief Executive Officer Steve Ballmer talked about Cloud Technology, referring to the company’s Cloud Computing products and services which can transform businesses and governments’ public service delivery systems.
The technology brings together the Internet, PCs, mobile devices and data centres to pool knowledge and network resources to better work together.
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Autor(en)/Author(s): Husna Yusop
Quelle/Source: The Sun Daily, 25.05.2010
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