"The current e-governance efforts are based on computerizing age-old processes left behind by the British Raj. Simply digitizing existing government processes merely adds an additional layer of expense, complexity, delay and confusion," said Sam Pitroda, Chairman of NKC.
Following are the ten recommendations made by NKC:
- Government process reengineering instead of computerization
- Identify and simplify 10 to 20 important processes and services
- Create common national standards
- Design best practices that can be applicable nationwide
- National infrastructure
- Provide web-based services
- Open Source Software
- Create an empowered Chief Information Technology Officer (CITO)
- New national programs such as Bharat Nirman, urban development initiatives
- Focused Organization
"The objectives of e-governance are: to reduce transaction costs and time, improve reach and quality of public services, increase transparency of government functioning and empower citizens, re- engineer processes for increasing efficiency and productivity, and ensure right people get the right benefits," concluded Pitroda.
Nandan Nilekani, President, CEO & MD, Infosys, said that it is critical to develop and enforce citizen/ business entitlement standards uniformly across all states and central ministries. The panel has suggested programs like Bharat Nirman for e- governance with investments ranging from 5000 to 7000 crore over the next few years.
The commission also suggested focusing on specific organizational issues related to reengineering government processes with committed leadership, autonomy, flexibility, clarity of purpose for implementing national e-governance programs within 5 years.
Quelle/Source: CXOToday, 12.05.2006
