Speaking at the public consultation on Karnataka Guarantee of Services to Citizen's Bill, Shalini Rajneesh, principal secretary, department of personnel and administrative reforms, said directives had been issued to e-governance department to develop a software that supports the citizens' charter.
"The complaint redressal mechanism with a timeframe to dispose of the complaint will be made online, to maintain transparency and easy access," she said.
The online mode of citizens' charter would be ready within three months, she added. "The need of the hour is to bring about attitudinal change among public servants. Officials must realize that they are more accountable to citizens than their bosses and politicians. This is the attitudinal change that we want to bring about," she said.
During the discussion, B H Veeresh, from Right To Information Study Centre, said, commissions such as Lokayukta, Women's Commission, Information Commission, Karnataka Electricity Regulatory Commission, Minority Commission should also be brought under citizens' charter.
"About 30,000 RTI applications are pending with Lokayukta. These are the institutions approached by common citizens for redressal of several issues. Officials working here must also be covered under the charter," he said.
The public consultation was organized by Civic, an NGO, as the bill is likely to become an Act in the next week at the meet of legislators.
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Quelle/Source: The Times of India, 04.12.2011
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