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eGovernment Forschung seit 2001 | eGovernment Research since 2001
Bahrain is to establish a national call centre as part of its e-government strategy, it has been revealed.

The Supreme Committee of Information and Communication Technology (SCICT) approved a proposal to establish a new company to manage the project.

The company will be equally owned by the government and a large international company.

The project will be one of the milestones of Bahrain's e-Government strategy, said SCICT chairman and Deputy Prime Minister Shaikh Mohammed bin Mubarak Al Khalifa, who chaired the committee's 26th meeting at Gudaibiya Palace.

The call centre will enable the general public to access all the government e-Services through a single easy-to-remember number (with the exception of emergency services) as well as offering customer technical support services.

'The centre will not only offer high quality government services and create jobs for Bahraini nationals, but will also help establish Bahrain as a leader in the area of call centres in the region,' said Shaikh Mohammed.

'It will contribute to the diversity of the national economy and attract international companies in the services sector, in accordance with the Bahrain Vision 2030.'

The SCICT also approved a proposal to establish 15 common service centres throughout Bahrain which will offer government e-Services.

They will allow citizens and residents alike to conduct their governmental procedures through self-service electronic kiosks (e-Kiosks) free of charge.

The first batch of these centres will be ready within two months, in co-operation with Bahrain Post.

The committee approved an initiative which will standardise the storage process and policies of government data to protect it from any outside security threats, which will ensure that government affairs continue in the event of any emergency.

The progress of the Bahrain International e-Government Forum 2009 was also reviewed by the committee.

The event, scheduled to be held from May 25 to 27 at the Bahrain International Exhibition Centre, will host speakers from the UN, World Summit Awards, Gulf and Arab countries, EU and international companies.

The SCICT also reviewed a number of reports about the latest achievements since the last meeting, including the launch of six new e-Services, bringing the total number of eServices offered on the National Portal ( to 78, with 10 more coming next month.

Since the launch of the e-Government strategy, the number of visitors to the National Portal reached 11,983,783 with 75,256 transactions conducted via the site totalling BD4,703,587.

The committee also reviewed a report about organising Networkers, the Cisco Systems international conference, in Bahrain next year.

This event, which is expected to be attended by about 2,000 senior ICT officials from around the region, will elevate Bahrain's status internationally as a prime destination for education and establish it as a regional hub for ICT.


Quelle/Source: Trade Arabia, 09.04.2009

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