Silah Gulf is an addition to the other service delivery channels including the national portal (bahrain.bh), the mobile gateway and the eServices centres.
Silah Gulf is one of the leading initiatives for the Bahrain government towards contributing to the national economy to develop employment opportunities for Bahrainis.
“We aim at achieving the main objectives and offer the best services with the needed speed and easiness, according to international standards set by Merchants Company, which has 30 years experience in the field, which is evidence of the confidence of global companies in the economy of the Kingdom of Bahrain-based growth and development in various fields,” said HRH Shaikh Mohammed bin Mubarak Al Khalifa, Deputy Prime Minister, Chairman of the Supreme Committee for Information and Communication Technology (SCICT), who inaugurated the new company.
Kamal bin Ahmed Mohammed, Minister of Cabinet Affairs said that in order to create Silah Gulf Company, the eGovernment Authority collaborated with UK-based Merchants; one of the most reputable international companies specializing in the call centre industry.
He added that Bahrain’s efforts in attracting large international companies to establish a national economy based on knowledge, information technology, and telecommunications as outlined in Bahrain’s Economic Vision 2030.
He also added that the National Contact Centre is one of the eGovernment’s initiatives to offer the best eservices by gaining individuals’ and businesses’ satisfaction, and stated: “Silah Gulf Company is composed of professional teams that deploy world best practices enabling them to deliver efficient and high quality services to local and regional customers,” he explained.
Mohammed Ali Al Qaed, CEO of the eGovernment Authority, chairman of Silah Gulf, said that the company features international standards which are considered to be the most unique and advanced in the region in terms of office layouts, logistics, and technical equipment due to the partnership it has with Merchants.
“Silah Gulf Company owns a technological base that permits it to provide all sorts of services to any company. Additionally, it has great potential to expand in the future and for its services to reach further locations in the Middle East,” he added.
Joseph Tawfik, CEO of Silah Gulf, said that Silah Gulf has already started providing its contact centre services to numerous clients and employs over 200 staff.
Silah Gulf has already started to implement studies and businesses with a number of GCC companies, in Kuwait, Saudi Arabia, UAE, Oman and Qatar, as part of the company’s strategic plan in expanding and recruiting 1,000 Bahrainis, he added.
Adam Foster, CEO of Merchants Company, said: “Silah Gulf will be one of the best call centre companies in the region, which will provide its services to the public and private sectors, according to the latest techniques utilized in the international contact centres, in order to guarantee the best quality of services provided to customers.”
---
Quelle/Source: Trade Arabia, 19.04.2011
Bitte besuchen Sie/Please visit:
