The eGovernment Authority (eGA) CEO Mohammed Al Qaed said those not happy with government services or unable to get appointments were among those who had expressed concerns online. Complaints registered since summer last year ranged from technical glitches, delays in appointments or responses, and missing, incorrect or out-of-date information. The system has registered 2,729 cases, of which 2,351 were complaints, 187 were suggestions and 191 were enquiries.
He added the system was designed to improve government performance and transparency, based on directives from His Royal Highness Prime Minister Prince Khalifa bin Salman Al Khalifa to develop a unified electronic system to collect public feedback. The 23 government entities that have subscribed to the system so far include ministries such as Housing, Social Development, Labour, Education, Industry and Commerce and Finance, as well as the Information Affairs Authority and National Health Regulatory Authority.
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Quelle/Source: Telecompaper, 08.10.2014
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