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eGovernment Forschung seit 2001 | eGovernment Research since 2001
AskDubai will now handle 10 Dubai government departments as part of eGovernment Customer Relationship Management

Dubai eGovernment has announced that the Awqaf and Minors Affairs Foundation (AMAF) has joined the AskDubai program, an initiative that facilitates interaction between the government and its public in one point of contact. Through the AskDubai call centre, the public can enquire about services offered by AMAF.

“AMAF is a very welcome addition to AskDubai's increasing number of government departments. AMAF's inclusion will help boost the provision of services to minors, ensuring that their future is in safe hands. It is important that AMAF aligns its procedures and practices with the current trends to be able to take advantage of the enormous advantages offered by latest technologies," said Salem Khamis Al Shair, eServices Director, Dubai eGovernment.

AMAF is a Dubai government department that takes care of the wellbeing of minors. The AskDubai call centre will answer all queries about AMAF and its activities related to minors and endowment. The call centre will also assist clients on the step-by-step process of availing of the different services of the agency.

“Securing the services of advanced call centres helps AMAF to act swiftly on the challenges of the sectors we serve, particularly the youth. As a public-service oriented agency, it is our duty to find innovative ways to improve our procedures and practices to maintain the high quality of public service,” said Khalid Al Thani, Vice Secretary General, AMAF.

Guided by Islamic principles, AMAF also helps in managing and finding suitable investment for youth as well as promoting their social maturity. Additional functions performed by the department include leasing commercial real estate, delivering documents, studying minors’ needs, inheritance inventory, offering investment opportunities, settling inheritance-related conflicts, renewal of residential lease and public disbursement.

AskDubai is a unified, bilingual contact centre connecting to government departments in Dubai through multi channels including a call centre, internet chat, e-mail and fax. It integrates key features of Customer Relationship Management, which has become a crucial component in many IT-enabled customer care services. AskDubai utilizes industry-leading technologies that ensure each call gets immediate attention from an agent or an automated voice response system.

Government agencies that have already joined the Ask Dubai service are the Dubai Police, Dubai Municipality, Department of Economic Development, Dubai Land Department, Dubai Chamber of Commerce and Industry, Department of Health and Medical Services, Dubai Airport Free Zone Authority, Dubai Civil Defence, and Dubai Development Board.

Customers may use different communication channels that AskDubai offers by calling AskDubai on 7000 40000 or on fax number 043303399 or interact with dedicated call centre agents through the portal or through the email channel at This email address is being protected from spambots. You need JavaScript enabled to view it... This e-mail address is being protected from spam bots, you need JavaScript enabled to view it More than 400,000 phone calls were answered, and more than 10,000 email were received in 2006.

Autor(en)/Author(s): Orient Planet

Quelle/Source: PR-GB, 03.06.2007

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