The initiative aims to strengthen Abu Dhabi Objectives of having an E-government.
The DED has also announced the promotion and activation of its G2G online services necessary for the insurance of all data and information concerning trade licenses required by all government institutes in Abu Dhabi through the Abu Dhabi Government Network (ADNET). These services enable government circles and institutes to have access to data and information concerning trade licenses without having to use traditional correspondence that used to take a customer a longer time to finalize documents.
Mohamed Munif Al Mansouri, Acting Executive Director of Commercial Affairs Sector at DED, said that such measures come in the framework of the DED’s keenness to back the Abu Dhabi government’s efforts to be transformed into an E-government in cooperation and coordination with the Abu Dhabi Center for Online Systems and DATA in a manner that achieves its vision of promoting the performance of the Abu Dhabi government and to prompt it to offer world-class services to the advantage of all customers.
He said that DED is currently acting towards the activation of a package of online services necessary for trade license transactions, aiming to ease the standard procedures required by customers and businessmen, on the one hand, and reducing the pressure on the Customer Service within the DED’s centers and branches in the emirate, on the other hand.
He urged all customers to react to the DED’s website and use its active online services in issuing their trade licenses in a few simple steps whereby a customers can accomplish his license in a few minutes, decide the duration of a lease contract or pay the required fees by credit card.
Mansouri added that the two online services (renewing licenses and paying off violations) constitute nearly 40% and 47% respectively of the total transactions, something that should reduce the pressure on DED’s different Customer Service centers.
DED is currently devoted to promoting all other services related to the measures of trade licenses issuance through the DED’s website whereby a customer can book a trade name, obtain an initial approval, issue a new license and amend an old one.
Speaking of the DED offering a G2G services, Mansouri said that this system entitles government institutes, each according to its authority, specialty and mission, to inspect the information concerning trade licenses related to inquiring about a trade name, validity of the licenses, initial approvals, the license’s financial status, violations and warnings.
DED, in collaboration with Abu Dhabi Centre for Online Systems and Information, will be working towards establishing contact with the concerned government institutes in Abu Dhabi until the end of this year in order to gradually use this service and link it to the DED.
To ensure secrecy and accuracy of the information concerning trade license data in Abu Dhabi, Mansouri said that DED will work towards signing protocol agreements with government institutes to determine responsibilities and tasks related to this particular issue in a manner that maintains the rights of owners of trade activities.
The DED’s initiatives related to the promotion and activation of its online services were introduced in accordance with the online data and statistics on trade license translations that showed a wide disparity between the figures in January, March and April 2012.
The online trade licenses transactions were relatively high in February and April 2012, with 494 and 410 licenses issued respectively, whereas this figure declined to only 241 and 313 licenses in January and March 2012. The statistical report on online trade license transactions during these four months (from January to April 2012) showed that the customer demand and interaction with the online trade license renewal service was the highest among all other services provided, then booking a trade name came second, and issuing a new trade name came third.
Mansouri said that such statistics do not reflect the DED’s ambitions in the days to come, for it wishes to double these figures until all DED’s commercial online services are all available through a full system of services that can help towards reducing measures and saving customers the burden of visiting Customer Service Centers, he said.
He hailed the level of cooperation and coordination between DED and the Abu Dhabi Centre for Electronic Systems and Data that offered all forms of technological support whereby DED could ultimately provide the best and the most elevated online services to all customers in Abu Dhabi.
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Quelle/Source: Abu Dhabi City Guide, 11.08.2012
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