It was revealed by a new comparative report by Accenture that Singapore, Norway and the UAE rank first, second and third, respectively, among 10 countries in their use of “digital government.”
Findings of the study, which was conducted in ten countries namely Brazil, Germany, India, Norway, Singapore, South Korea, the Kingdom of Saudi Arabia, the UAE, the United Kingdom and the United States, was revealed on the sidelines of the Government Summit in Dubai on Tuesday.
The ten countries were measured against three criteria — Citizen Service Delivery Experience, Citizen Satisfaction and Service Maturity – and were given a cumulative score from 1 to 10.
To determine citizens’ perceptions of digital government, Accenture surveyed 5,000 people across the 10 countries in the study. The survey found that the majority of respondents – 81 per cent – would like their government to provide more services through digital channels and most, 64 per cent, would like to use social media to engage with government.
“Citizens interact online with retailers and banks and they also want to engage digitally with their government, connecting via mobile devices 24-7,” said Bernard Le Masson, who leads Accenture’s Health & Public Service global consulting business.
“Citizens’ demand for digital services is even stronger in emerging markets, such as India, Brazil, Saudi Arabia and the UAE, where 80 per cent of citizens said they would like to communicate with government via social media and on their mobiles.”
About 80 per cent of the survey respondents in the UAE – seen as an emerging leader in digital government – said their government is proactively addressing their priorities in health, employment and education.
According to Accenture Managing Director Khalid Al Yahya, the UAE’s portal, “My Gov,” is a good example of a single, all-encompassing channel for citizens to communicate with all federal government entities.
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Autor(en)/Author(s): Imran Mojib
Quelle/Source: The Gulf Today, 12.02.2014
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