UAE unveils Agentic AI framework to transform 50% of government services within two years, targeting faster delivery and low costs
The UAE has announced a major government transformation programme aimed at deploying Agentic AI across half of its public sector services within two years, marking a shift towards autonomous, intelligence-driven operations.
The initiative, unveiled during a UAE Cabinet meeting chaired by Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, is designed to enhance efficiency, reduce costs and accelerate service delivery through advanced artificial intelligence systems.
Under the directives of President Sheikh Mohamed bin Zayed Al Nahyan, the new framework aims to transform 50 per cent of UAE Government sectors, services and operations to Agentic AI models capable of autonomous execution and decision-making.
Sheikh Mohammed bin Rashid Al Maktoum said: “Under the directives of President His Highness Sheikh Mohamed bin Zayed Al Nahyan, we announce today a new UAE government framework aiming to transform 50 per cent of UAE Government sectors and services within two years to Agentic AI for autonomous execution and decision-making. Our government will be the first government in the world to largely deploy Agentic AI models across its government sectors and operations.
“Today, AI models can monitor changes, provide analyses, offer recommendations, manage operations, and run an independent series of actions without human intervention … AI will be our government executive partner to support decisions, enhance services, boost the efficiency of operations, and even evaluate results and introduce improvements in real time.”
UAE AI plans
The two-year transformation timeline will directly influence leadership performance across the federal government.
Sheikh Mohammed said: “As per the directives of His Highness President of the UAE, this transformation’s defined timeline is two years. During that period, the performance of ministers, directors general, and entities will be assessed based on their ability to adopt this transformation, their speed in implementing the new standards… their understanding of the world new technological reality, and their mastery of artificial intelligence tools to create new work mechanisms for future government.”
The initiative includes a major focus on upskilling government employees to work alongside AI systems.
Sheikh Mohammed said: “We will support all federal government employees to master AI tools through continuous specialized training… Our goal is to fully engage them in this transformation… As a result, we will have the best experts in the world in government transformation towards artificial intelligence technologies.
“Our government is proud of all its employees … It will train them and further build their capabilities to manage the largest transformative government project during the next two years.”
Agentic AI in government
Implementation of the programme will be overseen by Sheikh Mansour bin Zayed Al Nahyan, Vice President, Deputy Prime Minister, and Chairman of the Presidential Court.
A dedicated taskforce has been formed, chaired by Mohammad Abdullah Al Gergawi, Minister of Cabinet Affairs, to drive execution across ministries and federal entities through phased deployment and continuous performance assessment.
Sheikh Mohammed bin said: “Sheikh Mansour bin Zayed will oversee the implementation of the UAE President’s vision of this major governmental transformation. We have formed a dedicated taskforce, chaired by Mohammad Al Gergawi, to drive execution.
“The world is changing. Technology is advancing and accelerating. But one principle remains unchanged. People come first. Our goal is to create the best environment to unlock their potential, improve their lives, and build a better government, a government that is faster, more responsive, and more impactful.!
The move builds on more than 20 years of UAE government digitalisation, including eGovernment services, mobile government platforms and integrated systems such as UAE Pass.
AI transformation
It also follows the UAE’s early leadership in artificial intelligence, including the 2017 appointment of a Minister of State for Artificial Intelligence and the launch of the UAE Artificial Intelligence Strategy 2031, as well as the establishment of the Ministry of Artificial Intelligence, Digital Economy and Remote Work Applications in 2020.
Alongside the AI transformation, the Cabinet approved a series of measures to enhance service delivery and governance, including:
- UAE Code for Government Services and Zero Bureaucracy framework to unify service standards
- Government services digital records policy to establish a national data framework
- Government services data sharing policy based on collecting data once and using it securely across entities
- Federal guide to align digital government projects with national priorities
These measures aim to improve service quality, simplify procedures, enhance customer experience and ensure consistent implementation across federal entities.
The Cabinet also approved additional initiatives to strengthen competitiveness and sustainability, including:
- A Geographical Indication framework to protect national products
- A unified Digital Postal Addressing System to enhance logistics and smart city development
- Reconstitution of the Higher Committee for Free Trade Negotiations chaired by Dr. Thani bin Ahmed Al Zeyoudi, Minister of Foreign Trade
- Reconstitution of the Board of Emirates Development Bank chaired by Dr. Sultan bin Ahmed Al Jaber
In sustainability, progress under the National Biofuel Policy 2025 was reviewed, including projects to convert approximately 500,000 tonnes of waste into sustainable aviation fuel, a biodiesel plant with an annual production capacity of 20 million litres, and a planned facility in Fujairah with an estimated investment of $300m.
The Cabinet also approved the ratification and signing of 16 international agreements and memoranda of understanding across sectors including economic partnerships, humanitarian cooperation, visa facilitation, scientific research, labour, intellectual property and marine sustainability.
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Dieser Artikel ist neu veröffentlicht von / This article is republished from: Arabian Business, 23.04.2026
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