New Zealanders are almost twice as likely to communicate with government online as they are to deal with a government representative in person.
A survey of New Zealanders conducted by Auckland University shows 29 per cent had communicated with government agencies by email or via the web during the past year, versus 41 per cent who did so by phone and 16 per cent in person. About half of those surveyed couldn't think of additional government information or services they wanted online. Most of the remainder asked for services that are already available over the web, such as Inland Revenue forms and information on job opportunities held by Work & Income Department.
A third of people who hadn't dealt with government agencies online said they didn't know they could do so.
Quelle: Public Sector Technology & Management, 12.10.2004
