The portal provides links to three different types of sevices:
- Online services: These include Buy a Birth Certificate, Apply for Social Welfare, View 1901 and 1911 Census, Complain to the Ombudsman, Apply to Rural Broadband Scheme and Pay a Court Fine. In order to make it more user-friendly, the listing of services can be limited to those that allow users to apply for, pay for, complain about or just find various services.
- Government websites: These include Government departments, Revenue, merrionstreet.ie, Iris Oifigiúil, Pensions Board, eTenders and publicjobs.ie.
- Citizens Information: This Government website provides information on rights, entitlements and benefits, and currently contains over 1300 documents. These cover the domains of: Birth, Family and Relationships, Consumer Affairs, Death and Bereavement, Education and Training, Employment, Environment, Government in Ireland, Health, Housing, Justice, Money and Tax, Moving Country, Social Welfare, and Travel and Recreation.
Brendan Howlin, the Minister for Public Expenditure and Reform, who launched the new portal, said: "The Government is committed to transforming the way in which services are delivered and to provide ease of access to public services. In this day and age people expect to be able to organise most of their affairs on the Internet, and to be able to tailor those services to their needs, at a place and time that suits them. This portal is a one-stop shop that allows people access to a broad range of services, both informational and transactional, and it provides a useful overview to people of the extensive amount of public services available online."
He added: "The use of technology and moving to a more online focused public service offers us an excellent opportunity to radically rethink the delivery of services, and to maximise our resources. It is essential that we continue to do more with less and at the same time, we must also ensure that services to the public are maintained and improved to the greatest extent possible. Departments have been asked as part of the ongoing Comprehensive Review of Expenditure to look at options for moving away from traditional, cost-intensive channels of public service provisions, in favour of eGovernment options."
He concluded: "This Government is committed to providing a more integrated public service and my Department is developing a new eGovernment Strategy, which will drive this agenda."
Further information:
- Original news article - Department of Public Expenditure and Reform
- www.gov.ie portal
- Background information - ePractice eGovernment Factsheet for Ireland
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Quelle/Source: epractice, 28.07.2011
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