The conference was part of efforts to communicate programme objectives and goals, and share with the industry the challenges being faced in implementing e-Government, according to an int@j statement. The e-Government programme aims at contributing to the Kingdom's economic and social development by providing access to government e-services and information for all citizens, irrespective of location, economic status, IT literacy, and educational background.
"Jordan's e-Government model is not replicated from other national programmes. It is a truly unique Jordanian model that builds on best practices from around the world," stated Mahmoud Khasawneh, chief information officer and head of e-Government. "Our emphasis has been on equipping qualified subject matter experts in the area of programme management, technology, and change management, with the goal of developing and supporting e-Government operations and management."
Team members from the e-Government Programme Management Office (PMO) updated the local ICT industry on the role of the office, which provides support and capability to government departments for the coordination of management, implementation and interoperability of e-services.
PMO Quality Assurance Director Nadia Naber said her office "aims to support other ministries and communicate the standards and methodology to support consistency in operations across government."
Emphasising the programme's objective of successfully delivering e-Government initiatives and projects through dedicated project managers, Khasawneh highlighted the progress of select e-services in the Kingdom.
Fatima Abdel-Rahim, e-Services manager, added that "we are now in the process of development and implementation of key citizen services, including income tax, drivers and vehicle licensing, land and surveys, and borders and residency service."
Updating other developments, Khasawneh said: "we have created operations at the National Information Technology Centre, and it is a great source of pride that this centre is being run by a local company, and not a global entity with a call centre that is introducing the concept of customer services to government."
The PMO team shared the strategy towards the development of the e-Government portal, emphasising that 100 government agencies had been scanned with content gathered, developed the look and feel of the site, and that content managers across government had been assigned.
Government Portal Project Manager Fadi Mari said the various private sector companies working with the PMO on the implementation of the portal "have been working together as one team," and that the aim of the portal was to "facilitate citizen access to e-services."
The PMO team also updated the sector on the various projects including e-procurement and e-accounting, the secure government network currently connecting six ministries, as well as other shared services.
Khasawneh also shared with the local IT industry, challenges in implementing e-Government in Jordan, including staffing, technology, programme management, change management, communications, readiness and acceptance.
Quelle: MENAFN
