Hue City is gradually affirming its position as a regional and national centre for scientific and technological research and application in the Central and Central Highlands regions, as well as of the country.
As one of the pioneering localities in digital transformation, the city has made a clear mark in the journey of applying science-technology and digital transformation, encouraging innovation across all areas of local life.
Although not a locality strong in budget, by choosing a suitable model aligned with trends and with the determination and efforts of the authorities, Hue City has gradually built a typical provincial digital transformation model.
Putting citizens at the centre of service
Hue City is recognised as one of the localities making strong efforts to apply science-technology and carry out digital transformation, creating breakthroughs in socio-economic development, meeting the requirements of digital transformation associated with digital government, digital economy, and digital society.
According to representatives of the Department of Science and Technology, in recent years, the city has achieved many notable successes, such as the title of “Most Innovative Smart City in Asia” in 2019 and five consecutive years winning the Sao Khue Award for the Hue-S digital platform. This proves the city’s pioneering role in applying technology to urban management and public service.
To date, the city has provided more than 20 smart urban utilities with over 1.3 million users on the Hue-S platform. Evaluation indices on management efficiency and public service have improved remarkably.
Representatives of the Department of Science and Technology share that in the context of globalisation and the fourth industrial revolution, building a smart city is no longer optional but an inevitable requirement. For Hue City — a place rich in cultural and historical tradition — applying technology to improve quality of life, preserve heritage, and develop sustainably is a strategic goal.
With the approach of putting citizens at the centre, since 2018, Thua Thien Hue Province (now Hue City) has built and issued a plan for developing smart urban services by 2020, with orientation to 2025, highlighting the establishment of the Intelligent Operations Centre (IOC), considered the heart of smart urban services in Hue City.
The IOC centre and smart urban services have gradually been put into operation, achieving very practical results. Alongside this is the challenge of connecting information between citizens, businesses, and authorities, and the Hue-S mobile application smart urban service platform was developed to address this goal.
Hue-S has rolled out smart urban services serving citizens and businesses, while also applying digital government to support digital transformation in state agencies in the city, as shared by representatives of the Department of Science and Technology. Through these smart urban services, citizens’ quality of life has improved.
The IOC centre operates effective smart urban services such as on-site reporting, urban monitoring through camera sensors, press information monitoring, public administration service monitoring, smart urban network alerts, electronic advertising monitoring, environmental monitoring, electronic cards, fishing vessel monitoring, information security monitoring, supporting disaster prevention, and ensuring online working conditions.
In addition, businesses have been participating in building applications serving smart urban development, playing the role of driving providers of technological services.
Hue City has issued a plan to improve and enhance the Provincial Innovation Index (PII), aiming to place the city among the top 10 localities nationwide in the PII ranking by 2025.
However, according to the Department of Science and Technology, some pillars reflecting output and actual impact of innovation remain limited. Indices for the proportion of enterprises with research and development (R&D) activities, technology enterprises, innovation investment, and intellectual property protection are still modest.
Experts say PII data is not only a measurement but also helps the city identify strengths and limitations in the innovation ecosystem. Based on the 2024 PII results, the city has proposed many solutions to improve equally foundational factors such as digital infrastructure, R&D enterprises, and output criteria including patents, technology enterprises, and the impact value on production and life.
The important thing is to raise awareness and responsibility of each sector and locality in improving this index.
Nguyen Van Phuong. Chairman of the People’s Committee of Hue City, stated that after a period of officially operating the two-level government model from 1 July, the city’s administrative apparatus has operated smoothly and seamlessly, without interruption in handling work, ensuring good service for citizens and businesses.
Regarding administrative reform, Hue City continues to maintain a top position nationwide.
Hue City currently ranks 7th in the Public Administration Reform Index (PAR Index); ranks 6th in the Provincial Competitiveness Index (PCI), the fourth consecutive year Hue city has been in the Top 10 nationwide.
According to data updated by the end of July, Hue City is among the leading localities in the country (100%) for the rate of completion of commune-level government tasks; ranking 3rd nationwide for completing provincial-level targets (14/14 tasks completed), Mr Nguyen Van Phuong emphasised.
A typical digital transformation model
Over 73.3% of small and medium enterprises in Hue City apply digital platforms to production, business, and transactions in the digital environment. These technology systems not only help state agencies improve management efficiency but also bring many direct benefits to business units.
Ms Le Thi Nhu Quynh, Founder of Bach Ma Herbals Company, said: “Using digital technology platforms has helped the company boost orders, expand distribution channels, and optimise operational processes. In addition to financial and technical support, young enterprises in the city also have free access to many digital platforms invested by the city.”
To date, Hue City has a total of 359 enterprises operating in the digital technology sector and 229 enterprises effectively exploiting digital platforms, especially in education, health, tourism, and high-tech agriculture.
The goal is that in 2025, the city will achieve 100% of digital government criteria, over 90% of public services reaching level 4, digital economy accounting for 15-20% of GRDP, and all agencies deploying Cloud technology and over 300 digital technology enterprises.
To realise Resolution No. 57-NQ/TW (dated December 22, 2024) of the Party Central Committee on breakthroughs in science-technology development, innovation, and national digital transformation, the Hue Party Committee concretised it through Action Programme No. 115-Ctr/TU dated February 24, 2025. This is a strategic step to create comprehensive development motivation for the city in the new period.
The programme aims to create a major breakthrough contributing to promoting socio-economic growth, reshaping the development model towards modernity, sustainability, and efficiency.
Moreover, the city aims to become a “Heritage city with identity, smart, adaptive to change, green, clean, beautiful, safe and sustainably developed.”
Associate Professor, Doctor Hoang Anh Tien, lecturer at Hue University of Medicine and Pharmacy, believes that the important role of the city’s intellectuals in science-technology development according to Resolution No. 57-NQ/TW should be promoted. This focuses on four main action axes: researching and applying science-technology; leading digital transformation in education, health, and public administration; promoting tech startups and advising policy; and spreading knowledge to the community.
Key breakthrough areas in Hue include smart health, education linked with technology, smart heritage-culture-tourism, and high-tech agriculture.
To successfully implement Resolution No. 57-NQ/TW, full participation of society is needed. Citizens and business communities are the centre of the digital transformation process, while intellectuals and scientists play a key role in innovation, creativity, and technological development.
Building on the foundations achieved, Hue continues to develop a long-term strategy for synchronous development of science-technology and digital transformation. The harmonious combination of tradition and modern technology, heritage and innovation will be the key for the city to develop into a smart city with identity, acting as a regional leader in the Central and Central Highlands regions.
The authorities have promoted their role in creating, managing society and providing public services to individuals, organisations and businesses participating in the city’s information system.
To reach the goal of ranking among the top 10 provinces and cities nationwide in the PII index in 2025, Hue has implemented many synchronous solutions to unlock potential and break through to a high ranking in PII. This includes focusing on human resource development and research; supporting innovative enterprises; improving infrastructure and investment environment; and promoting research commercialisation.
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Autor(en)/Author(s): Nguyen Cong-Hau
Dieser Artikel ist neu veröffentlicht von / This article is republished from: Nhan Dan, 13.08.2025
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