The Vietnam AI governance plan is setting the tone for a sweeping transformation in how Hà Nội runs its government and delivers public services. Under Plan No. 131/KH-UBND, the city is steadily shifting toward AI-led administration, expanded digital identity systems, and fully connected data infrastructure. The Vietnam AI governance plan is not just a policy update—it is a structural overhaul of governance itself, with artificial intelligence becoming part of daily administrative work, and a digital ID rollout targeting 95 per cent coverage of residents by 2026.
A Shift in How Government Work Gets Done
One of the most noticeable changes under the Vietnam AI governance plan is how routine government processes are being redesigned. Instead of paper-heavy workflows and fragmented systems, everything is moving toward a unified digital environment.
From October 1, all municipal departments are expected to integrate AI tools into their operations. This includes both planned and unplanned administrative tasks, as long as they are not classified as confidential.
In practice, this means:
- Routine reports must now be submitted through a single digital reporting platform
- Government meetings will increasingly move online, with at least 60 per cent conducted virtually
- All official documents will be processed electronically with verified digital signatures
- Paper-based approvals are being gradually replaced by automated digital workflows
These changes are meant to make public administration faster, more transparent, and less dependent on manual processing.
Building a Connected Digital Government System
A key foundation of the Vietnam AI governance plan is the creation of a unified technological backbone that allows all government systems to communicate seamlessly.
At the centre of this effort is a smart city reporting system, which acts as a central dashboard for monitoring city operations in real time. This system will be hosted at the municipal data centre and will consolidate information from across departments.
To support this, Hà Nội is adopting strict digital design principles:
- All new systems must follow an API-first architecture, ensuring they are built for integration from the start
- Government platforms must be fully interoperable across departments and national systems
- Security-by-design principles are mandatory to strengthen data protection
- All digital services must connect to national data exchange infrastructure
This interconnected setup is designed to remove silos between agencies and improve decision-making through shared, real-time data.
The Vietnam AI governance plan also emphasizes transparency, with leadership teams expected to rely on centralized dashboards for oversight and performance tracking.
Economic Goals Built Around Digital Growth
Beyond governance, the Vietnam AI governance plan is also reshaping economic priorities. Hà Nội is pushing toward a more technology-driven economy with clearly defined digital economy targets.
These include:
- Increasing the digital economy’s share of regional GDP to at least 22 per cent
- Raising e-commerce activity to more than 17 per cent of total retail sales
- Strengthening the city’s ranking in national digital business performance indexes
To support these ambitions, the city is helping 10,000 small and medium enterprises adopt practical digital tools. This includes everything from AI-assisted marketing systems to automated financial management software.
The Vietnam AI governance plan places equal emphasis on accessibility. The idea is not just to build high-end systems, but to ensure smaller businesses can actually use them without high costs or technical barriers.
Digital Identity and Public Services Becoming Smarter
A major part of this transformation involves identity and access systems. The city is expanding VNeID authentication across public services, allowing residents to verify their identity digitally when accessing government systems.
This ties directly into the broader digital ID rollout, which aims to ensure that almost the entire population has access to secure electronic identification within the next few years.
Under this system:
- Citizens can access services without repeated paperwork
- Eligibility for benefits can be verified automatically
- Administrative delays are reduced significantly
- Service delivery becomes more streamlined and consistent
The Vietnam AI governance plan uses this digital identity framework as a foundation for broader service automation.
Rethinking Social Welfare Through Data
Another major change introduced under the Vietnam AI governance plan is a shift toward proactive welfare systems. Instead of waiting for people to apply for assistance, the system is designed to respond automatically when conditions are met.
This includes:
- Automatic activation of benefits once eligibility is confirmed
- Real-time identification of households at risk of poverty
- Monitoring workers vulnerable to job displacement from automation
- Linking individuals to training and job transition programs
The approach is heavily data-driven, using integrated systems to anticipate challenges rather than reacting after they occur.
Sustainability and Cultural Development in a Digital Era
The transformation is not limited to administration or economics. The Vietnam AI governance plan also integrates environmental and cultural priorities into its digital roadmap.
On the infrastructure side, all data centres and cloud systems must meet energy efficiency requirements. Government procurement is also shifting toward greener technology solutions.
At the same time, the city is investing in cultural digitisation. At least ten historical and cultural assets from Thăng Long-Hà Nội will be transformed into digital intellectual property. Additionally, 20 to 30 creative digital projects will receive support for development and global distribution.
This combination of cultural preservation and digital innovation reflects a broader effort to modernize without losing identity.
Looking at the Human Side of Digital Transformation
While the Vietnam AI governance plan is highly technical in structure, it also includes a strong focus on social impact. Authorities are actively studying how rapid digitalisation affects everyday life.
Areas of focus include:
- The growing or shrinking digital divide
- The impact of AI on employment and job structure
- Youth interaction with digital platforms and online spaces
- Ethical risks linked to data use and artificial intelligence
These studies are intended to ensure that technological progress does not come at the cost of social balance.
Conclusion
The Vietnam AI governance plan represents one of the most ambitious digital transformation efforts in the region. By combining AI integration, expanded identity systems, and a fully connected digital infrastructure, Hà Nội is reshaping how governance functions at every level.
With tools like VNeID authentication, a rapidly advancing digital ID rollout, and clearly defined digital economy targets, the city is building a governance model that is faster, more predictive, and more connected. Supported by a smart city reporting system and guided by an API-first architecture, this transformation signals a future where digital systems are not just support tools—but the backbone of governance itself.
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Dieser Artikel ist neu veröffentlicht von / This article is republished from: Travel and Tour World, 21.04.2026
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