Citizens only need to declare information once, data can be reused, and public services are proactively provided – this is a requirement for national digital transformation. To realize this goal, in addition to data development, it is necessary to remove bottlenecks in investment, governance, and technology application.
On the afternoon of October 9th, as part of the program celebrating the National Digital Transformation Day 2026, the Ministry of Science and Technology organized the National Digital Transformation Forum 2026, focusing on exchanging solutions to promote substantive digital transformation in the operations of state agencies, people's lives, and business activities.
Leveraging data to improve the quality of public services.
In his opening remarks, Director of the National Digital Transformation Agency Tran Duy Ninh emphasized that, in order to create substantive changes in digital transformation, it is necessary to focus on solving specific problems in the implementation process.
According to Mr. Tran Duy Ninh, approximately 125 national databases, key databases, and specialized databases have been and are being built. However, the value of data lies not only in the creation of these databases, but more importantly in the ability to connect, exploit, and utilize them to improve the quality of services for citizens and businesses.
What citizens truly need is a one-time declaration, reusable data, and proactively provided public services. To achieve this, the responsibilities of each agency in managing, connecting, and utilizing data must be clearly defined, avoiding situations where existing data is not fully utilized in resolving administrative procedures.
Digital transformation, therefore, must aim for concrete results that people can feel, rather than simply building systems or bringing existing processes to the digital environment.
Another crucial requirement is to innovate the way investments are organized, quality is managed, and the effectiveness of digital systems is measured. According to the Director of the National Digital Transformation Agency, each investment needs to be linked to specific results, limiting scattered, duplicated, and wasteful investments.
In this context, the National Digital Master Architecture Framework serves as a guiding principle for organizing digital systems, determining investment methods, and enhancing connectivity and efficient utilization.
Mr. Tran Duy Ninh stated that in some places, the National Digital Master Architecture Framework is still interpreted as a "rigid framework," leaving localities with little room for creativity. However, general regulations do not mean that all localities must implement the same model.
It is crucial to ensure unity in national governance while promoting the initiative of local authorities, especially at the commune level – where people directly interact with the government. Solutions tailored to the specific conditions and characteristics of each locality can still be studied and implemented within the overall framework.
Furthermore, the application of artificial intelligence (AI) in governance and public service delivery needs to be coupled with safety standards, controlled testing mechanisms, and clearly defined responsibilities. The AI-first approach must be linked to the requirement of ensuring safety, security, and protection of personal data.
Improving institutions, shifting from digitalization to innovating service delivery.
Discussing the legal framework for digital transformation – a new feature of Decree No. 224/2026/ND-CP – Mr. Le Anh Tuan, Deputy Director of the National Digital Transformation Department, stated that the new regulations create a foundation for digital transformation to become more substantive, from strategy development and digital system organization to public service provision and investment.
A notable shift is the movement from digitizing existing processes to redesigning how the government serves citizens and businesses. Existing data will be leveraged and reused to reduce paperwork, minimize the need for re-reporting information, and gradually develop proactive public services.
Mechanisms for testing, commissioning large-scale projects, investing, purchasing, and outsourcing digital transformation services are also expected to resolve obstacles in the implementation process.
From a business perspective, Mr. Pham Dac Bao, Director of VNPT UAV Lab, discussed the integration of unmanned aerial vehicles (UAVs), data, and AI in resource and environmental management, agriculture, and infrastructure.
According to Mr. Pham Dac Bao, the low-level economy is not just about the operation of flying devices, but also an ecosystem comprising aircraft, connectivity infrastructure, data, AI platforms, and application services. When connected, data from a flight can serve many tasks such as detecting fires, deforestation, monitoring resource fluctuations, tracking seasons, transportation infrastructure, and public assets.
This approach requires a shift from investing in individual systems to developing shared platforms and databases, enabling data reuse across multiple sectors, increasing interoperability, and minimizing duplicate investments.
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Dieser Artikel ist neu veröffentlicht von / This article is republished from: Vietnam.vn, 09.10.2026
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