Government has made significant strides in digitizing government services, with more than 22,000 services now available online.
This marks a dramatic increase from just 300 services two years ago, signaling the country’s growing commitment to modernizing public service delivery.
At a meeting held on Friday, Interior Principal Secretary Raymond Omollo announced the milestone and provided further details about the ongoing expansion.
In partnership with the e-Citizen Directorate, the Ministry of ICT, and the Digital Economy, the Kenya Kwanza government is working to integrate the remaining 2,412 services into the digital platform.
This is part of an ambitious push to streamline government operations and improve efficiency.
Key Achievements and Progress
Omollo shared that the digital transformation efforts have already seen impressive engagement, with over 13.5 million users now registered on the e-Citizen platform.
This initiative, he noted, is central to the government’s broader strategy of enhancing transparency, accessibility, and citizen participation in governance.
“This progress is a key element in the government’s broader efforts to improve the ease of access to services and promote transparency across public institutions,” said Omollo, during the 10th Governance and Public Administration Subcommittee meeting of the National Development Implementation Committee.
The initiative reflects the government’s commitment to improving service delivery by reducing bureaucracy and enhancing efficiency through digital means.
Omollo further emphasized that Kenya’s digital platform is not only making it easier for citizens to access government services but is also encouraging a culture of digital participation in public governance.
Next Steps in the Digital Agenda
Looking ahead, the government plans to integrate the final batch of 2,412 services into the e-Citizen platform.
The goal is to make the entire spectrum of government services accessible online, eliminating the need for in-person visits and reducing the time it takes for citizens to access services.
In line with this, the Ministry of ICT and the Digital Economy are continuing to expand the platform’s capabilities.
This is set to further streamline public service delivery by enabling citizens to access services from anywhere at any time.
The success of these initiatives comes at a time when the government is also investing in modernizing security services to enhance governance across the country.
This includes the procurement of 3,000 new vehicles for the National Police Service, Kenya Prisons Service, and National Government Administration Officers.
Modernizing Public Services Beyond Digitalization
Beyond the digital push, Kenya is looking to modernize other aspects of public service, including the security sector.
A notable proposal under consideration is the introduction of electric motorcycles for chiefs and their assistants.
This initiative is expected to improve accessibility and enhance administrative presence in rural areas, further supporting the government’s aim to modernize service delivery at the grassroots level.
“We’re moving towards a future where technology not only makes services accessible but also ensures that they reach every corner of the country,” Omollo explained, noting that electric motorcycles for local administrators would help reduce logistical challenges in remote areas.
Additionally, the government is rolling out initiatives like the Government Legislative Tracking System, which will monitor the progress of bills, policies, and statutory instruments in real-time, making the legislative process more transparent and accountable.
The Office of the Attorney General, in collaboration with the Ministry of Information, Communication, and Digital Economy, is also spearheading the development of a case management system to simplify litigation processes for government ministries and agencies, ensuring that legal issues are handled more efficiently.
Passport Processing and Other Government Reforms
In a further indication of the government’s commitment to digital reform, the Department of Immigration and Citizen Services has successfully reduced passport processing times.
Thanks to the procurement of one million passport booklets and two high-capacity printers, the standard passport processing time has been reduced to just seven days, with emergency applications now taking only 72 hours.
These reforms are a part of the broader push to make government operations more efficient and responsive to the needs of the Kenyan public, aligning with the vision of a digitally empowered Kenya.
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Autor(en)/Author(s): Anthony Kinyua
Quelle/Source: Y News, 27.04.2025
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