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Thursday, 18.04.2024
eGovernment Forschung seit 2001 | eGovernment Research since 2001

Helsinki City employees are experimenting with the Microsoft Copilot artificial intelligence tool to assess its potential for bringing operational efficiencies.

A group of City of Helsinki employees are experimenting with the use of the new Microsoft Copilot artificial intelligence (AI) tool.

The City said Copilot trial aims to develop the general competence and understanding regarding AI among the city’s employees as well as support the use of AI.

Generative AI

Copilot is an integrated tool for applications in the M365 work environment that uses generative artificial intelligence and machine learning. Copilot can, for example, be used to manage files, create presentations and ease email overload.

Helsinki wants to test new technologies and pave the way by improving the productivity of its own operations. The experiment also aims to develop the general competence and understanding regarding AI among the City’s employees as well as support the use of AI.

The Copilot trial runs from January to October and involves a total of 1,000 employees across the City organisation. The participants of the experiment consist of teams whose work involves considerable use of M365 tools such as Teams or Word.

Teams that process personal data or are in direct contact with city residents have been excluded from the experiment because the use of the new technology involves legal and data protection issues that are yet to be resolved. Artificial intelligence will also not be used in recruitment.

“Our goal is to learn what benefits Copilot can provide to make knowledge work more efficient and what work tasks the tool is best suited to,” said Tomas Lehtinen, head of data at the City of Helsinki.

“Our Copilot experiment makes us pioneers in Finland, as we will be among the first to test the tool.”

The City of Helsinki adheres to the ethical principles it has determined for the use of data and artificial intelligence. There are eight ethical principles: human-centredness; transparency; explainability; fairness and non-discrimination; accountability and trust; privacy; safety; and human oversight over AI operations.

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Quelle/Source: Smart Cities World, 18.01.2024

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