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eGovernment Forschung seit 2001 | eGovernment Research since 2001
The Department of Transport, Northern Territory Government in Australia, installed an internet-enabled kiosk at a Motor Vehicle Registry to help citizens conduct transactions online.

Customers can use the ‘QuickPay Station’ to new vehicle registrations and driver licenses online. The kiosk aims to help citizens who do not have easy access to phone or the internet at home. According to a publication by the Australian Bureau of Statistics, only 79 per cent of the households in Northern Territory had access to the internet at home in 2010-11 (compared to 93 per cent for the entire country).

The QuickPay Station will give customers access to the government’s online QuickPay services. “Nearly half of all registration renewals and one in five licence renewals in the Territory are now done online”, said Adam Giles, Minister for Transport. He said online registration renewals have seen an increase of 165 per cent in the past year.

Instructions for use are available at the QuickPay Station, and the staff at the MVR will also be available to provide assistance if needed.

The MVR chosen is the busiest one in the region. The government will look into installing additional such stations at other MVRs if this first one proves to be popular with the public.

“The QuickPay Station will compliment a range of reform measures currently being introduced to improve MVR service delivery and directly reduce customer waiting times”, said Giles.

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Autor(en)/Author(s): Sumedha Jalote

Quelle/Source: futuregov, 22.02.2013

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