New York City's customer service system took its 100 millionth call this week, with Mayor Michael Bloomberg answering the call live from the city's 311 facility.
The system, which is available by phone and through the Web, was launched by Bloomberg's administration in March 2003, and designed with support from Accenture.
According to the mayor's office, the 311 Customer Service Center has exceeded industry standards by handling more than 100 million calls, with 87 percent of calls answered in 30 seconds or less, at an average answer speed of 15 seconds. Open year-round 24/7, the call center takes more than 50,000 calls per day.