The most recent E-Government Service, which is now available, provides an easy way for residents and businesses to make suggestions, request information, and/or request action.
The user may visit the Web site at www.romeoville.org and click on EGOV Resident Service Requests. A list of Action Line Request types will be provided. Once the information is entered and submitted, the Action Line Request is given a tracking number that appears on the screen for the submitter.
Using this number, the submitter can check on the status of the request at any time. The submitter receives a confirming e-mail and status updates (only if they select the send a confirmation e-mail option). The request is then automatically routed to the appropriate department and staff member.
In addition, this software allows staff to make sure that requests are responded to within a timely manner. All inquiries are guaranteed to receive a response from a staff member. Each request will automatically be escalated to a supervisor if the request is not responded to in a predefined time period based on the request.
"This is a convenient way for residents to communicate with us regarding concerns or questions they may have", said Mayor John Noak.
For information, contact Dawn Caldwell at (815) 886-7200, Ext. 418.
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Quelle/Source: The Herald News, 23.02.2008
